Letter to PartyPoker

[SunTzu68]

I guess I had too much time on my hands today waiting to get on a table.....so I sent this one....for any who are interested, you sort of have to read it from bottom to top........but you get the idea......

Here is another example of something that is promised and advertised on the
website, yet is not offered. Help me understand the strategy here....
----- Original Message -----
From: <info@partypoker.com>
To: <suntzu68@xxxx
Sent: Tuesday, June 08, 2004 8:09 PM
Subject: Games [#1201106]


> Dear xxxx,
>
> Thank you for contacting us.
>
> Thank you very much for taking the time to share your thoughts with us. We
have forwarded your message to our Management Team who will take your inputs
and decide the best course of action. We are always taking steps to enhance
the overall experience of our players.
>
> However, regarding your query of the host for a regular player, I would
like to inform you that at present the option is not there.
>
> If you have any questions or suggestions, please do not hesitate to
contact our Customer Care Department at any time. We are here 24/7 to assist
you via email.
>
> Thank you for choosing us as your online gaming site!
>
> Partha B
> Poker Customer Care
>
> --Original Message--
> From: suntzu68@xxxx
> Date: 2004-06-08 19:48
> To: Lucy Jones <LucyJones@PartyPoker.com>; games@partypoker.com;
info@partypoker.com
> Subject: 30/60 Games[#1201106]
>
> I'm not even sure who to address this too, however every night I end up
waiting about 4 hours to get on a 30/60 table. Does it make sense to open
up at least two more 30/60 tables given the high demand and long lines to
get on these tables? Seems like it would be good for the site, and for the
players (ie. I wouldn't have to go to another site to play higher limits.)
>
> In the past few months the site has raised it's rake, gotten rid of
benefits (most notably the interest accrued on dollars kept at the site),
ended online support, and the software seems to be getting slower and with
more problems (I have to sign on several times to bring up the table
lists........I have called support several times about this issue and gotten
nowhere.) In summary, the site has more players than ever and is offering
less and less. Please do something to keep your customer base and open up
more 30/60 tables.
>
> Another question, on the site it says that regular players are assigned a
host. If you look at my history I think you will agree that I am a regular
player at high limits (for your site), who is my host??
>
> Thank you,
>
> xxxxx

[SunTzu68]

Anyone else?

[onlinewiener1234]

my host emailed me once asking my size in shirts but then never repleid to my emails and never got my shirt or hat or money clip the refer to managment was always a given but no follow ups i gave up

[Jim Easton]

[ QUOTE ]
my host emailed me once asking my size in shirts but then never repleid to my emails and never got my shirt

[/ QUOTE ]

Same here. About a month or so after that, I sent her an email and got an out of office autoresponse, same thing about 3 months after that.

[astroglide]

i think opening 2 more 30/60 tables would be bad for most players and bad for partypoker. less rake, faster bustouts, and more sparsely populated 15/30 games.

[Daliman]

Party poker's decision to not have more high/higher limit games than 30/60 Limit and $200 No Limit is, from a site health standpoint, dare I say, brilliant.

Reason being, the higher the limits, the higher up the food chain gets. Keeping the limits somewhat low places a ceiling on the $$$ on the site, causing the inevitable funneling of money to the best high limit players to slow down considerably. Let's say for posterity's sake I have the Daliman Poker site, DaliPoker(affiliates available!). I have 1000 regular players.
In scenario A, I have:

500 regular players at 5-10 and below/85% of which lose on a consistant basis.
400 players at 10-20 to 30-60/75% of which that lose on a consistant basis, but is constantly populated with a constant rotating player base of 15% from the 500 regular 5-10 and below players.
100 regular >30-60 players/50% of which consistantly lose. but populated by a constant rotating player base of 20% regular 10-20 to 30-60 players, plus an additional 5% of 5-10 and below players.
In scenario B, I have;

500 regular players at 5-10 and below/85% of which lose on a consistant basis.
400 players at 10-20 to 30-60/75% of which that lose on a consistant basis, but is constantly populated with a constant rotating player base of 15% from the 500 regular 5-10 and below players.

Let's say each player has a finite bankroll of, say 1000 big bets. Once they're out of $$, they never play again, their play is gone, and their spor on the site is never repopulated. Also, figure that once there are no losing players left, that all the winning players left realize this and leave.

Under which scenario do you think DaliPoker would make more money in rake?




Hate to say it, but brilliant on Party's part. UB's software is better, has higher limits, and a bigger selection of games, but it all gets funneled to the top that much quicker in large part because of that, and those top guys aren't so good at putting the money back in on the bottom of the poker food chain. Infortunately, poker has little use for a trickle-down theory.

[MicroBob]

so this means that other sites that offer higher limit games (stars, UB, paradise) are actually hurting their own profits by allowing the players to play higher??

[Daliman]

In a certain sense, yes. And the proof is in the player base, sort of.

It hurts the overall longevity of the games. There is SOME influx of players directly in at these sites at the highest levels, but they contibute little more than the average 10-20 players rake-wise.
Now, having higher higher limit games DOES give a bit of cachet to the site, but I'd venture the long run is FAR kinder to Party's business model in this particular case.

[SunTzu68]

The only problem with that logic is that a player such as myself that sees on average 1,000 hands per day is fairly profitable for Party Poker. They have systematically removed many of the benefits that kept me at their site (online support, interest on money kept there, now a higher rake, software problems, etc.) They have the largest fan base primarily due to a great ad campaign and the bursting popularity of poker over the last two years. What keeps a player such as myself at Party as opposed to other sites?

[HavanaBanana]

[ QUOTE ]
What keeps a player such as myself at Party as opposed to other sites?

[/ QUOTE ]

Interesting question, now who to ask?

Well SunTzu, why do you stay there, they even have higher rakes than average on most levels after their rake hike last December.

ToT