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  #1  
Old 12-12-2003, 05:36 AM
Tuco Tuco is offline
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Join Date: Sep 2002
Posts: 119
Default casino whoring humour


So I follow homer's advice to start a little BJ whoring. I go to planetluck to play their strip BJ game where dealer stands on soft 17. Dealer then gets A23A and takes a hit and beats me! I go to support to point out the error. This remind you of any other live help experience?

funny live support chat:

(read from bottom)

adam: sorry
adam: cant...the phone will wake up everyone in the house that are asleep
Diana Derreck: can i call you if you dont mind and assist you over telephone?
Diana Derreck: I will explain you how it works...
adam: of course its 17
adam: you must be joking
Diana Derreck: when you have a23a it is a total of 7
adam: i have 17
adam: of course not
adam: so if i stand on a23a and dealer gets 17 i lose?
Diana Derreck: and when the fourth card given to you is also A the first A turns into a count of 1 and the total becomes 7
adam: 17
adam: the cards were a23a
Diana Derreck: and when you have A,2,3 , the total is 16
Diana Derreck: If the hand is A and 6 it will have a total of 17
adam: nothing...they are both soft 17
adam: what is the difference between A6 and A23A?
Diana Derreck: now when the second Ace was given the first Ace was taken as the count of 1 and not 11
Diana Derreck: A hand that contains an Ace that can be counted as 11 without the total going above 21. For example, Ace-6 is Soft 17.
adam: not true...its still considered soft
Diana Derreck: and Soft 17 will be only if you have one Ace
adam: ok
Diana Derreck: when the second Ace was given the first Ace was taken as the count of 1
adam: right...and add the other cards and it equals soft 17
Diana Derreck: now when the second Ace was given, since the total should not go beyond 21 the first ace was taken as the count of 1
adam: ad 3d 2d ac is soft 17...dealer is supposed to stand on soft 17
Diana Derreck: I see that the dealer was given Ad, 3d, 2d, Ac, 7h, 6s
Diana Derreck: As per the rules , Soft -17 is when the Ace is taken as 11 and the total should nto go beyond 21
\
Diana Derreck: are we connected?
Diana Derreck: are we still connected?
Diana Derreck: are we connected?
Diana Derreck: shall i e-mail you or call you back?
adam: ok
Diana Derreck: or shall i call you back with an update on this?
Diana Derreck: Is it ok if I get back to you with an update through e-mail..
Diana Derreck: it will take another 30 minutes of time for them to get back to me with an update...
Diana Derreck: I have forwarded this to our technical team and they are looking into it..
Diana Derreck: I am just looking into your last game..
Diana Derreck: alright..
adam: ok...its the last hand i played...i still have it up onthe screen
Diana Derreck: I am still pulling up your game logs and checking your last game..
Diana Derreck: Please continue to hold...
adam: ok
Diana Derreck: Please hold while I look into your inquiry...
adam: hi there
Diana Derreck: Hi Adam


I then talked to a supervisor who then proceeded to tell me that I was wrong, and that any hand totalling 17 with two aces is not soft. Nothing funnier than someone so sure they are right they don't listen.

Tuco.
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  #2  
Old 12-12-2003, 06:05 AM
youtalkfunny youtalkfunny is offline
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Join Date: Oct 2002
Posts: 261
Default Re: casino whoring humour

[ QUOTE ]
Diana Derreck: and when the fourth card given to you is also A the first A turns into a count of 1 and the total becomes 7.

[/ QUOTE ]

Is Diana Derrick a human, or a machine? She sure THINKS like a machine!
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  #3  
Old 12-12-2003, 10:13 AM
_And1_ _And1_ is offline
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Join Date: Nov 2003
Location: Sweden
Posts: 168
Default Re: casino whoring humour

This post cracked me up [img]/images/graemlins/cool.gif[/img]
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  #4  
Old 12-12-2003, 10:34 AM
josie_wales josie_wales is offline
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Join Date: Oct 2003
Posts: 458
Default Re: casino whoring humour

Wow,
I think that she convinced me that A23A is really NOT a soft 17. She is good. That reminded me of when my daughters get into a "am too, am not, am too, am not, am too, am not, am too, am not, ....." conversation.

josie wales
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  #5  
Old 12-12-2003, 10:34 AM
CrackerZack CrackerZack is offline
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Join Date: Jan 2003
Location: NY
Posts: 3,797
Default Re: casino whoring humour

Wow. This is really sad and funny at the same time. Not as funny as emailing party support asking them nicely if another player has ever lost, but very funny.
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  #6  
Old 12-12-2003, 12:18 PM
kg99 kg99 is offline
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Join Date: Oct 2003
Posts: 123
Default Re: casino whoring humour

either a) their programmers can't code, or b) the game is h17, but falsely advertised
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  #7  
Old 12-14-2003, 01:19 PM
MilesDavis MilesDavis is offline
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Join Date: Nov 2003
Location: MS Gulf Coast
Posts: 43
Default Re: casino whoring humour

Had the dealer hit on soft 17 (no 2 aces) when I was playing about a week ago at the same site, same LV strip rules. I was on with CS for an hour just to get my money back for that hand plus a win. Also, it wouldn't let me take an additional card when I split aces which it also should have let me done. They said the software was having trouble, but would be fixed. Sounds like BS to me given that is a week later and still happening.

By the way I lost my $100 buyin even when I was getting $100 in bonus. I would trust these guys given their connection to party, but if there software doesn't even play by the rules they list . . .
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  #8  
Old 12-14-2003, 05:03 PM
KSU78 KSU78 is offline
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Join Date: Jan 2003
Location: Minneapolis, MN
Posts: 75
Default Re: casino whoring humour

I agree. There are AI systems out there that can do exactly that. I think it was a computer.
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