Bad Experience with William Hill Poker Online

[drweed]

My wife recently made a Royal Flush while playing in a William Hill $1-2 game. At this level, the poker site promises to pay out a bonus of $125 for a Royal Flush, but apparently getting the money is another matter.

After checking the web site to insure that her hand qualified (both hole cards used, etc.) we followed the instructions on the web site and sent an email to the casino manager notifying him of the hand number. We have never received a reply. So a couple of days later we sent it again and this time also sent a copy to support. We received an email from support saying that they would forward it on to the casino manager. A week later, still no reply from the casino manager.

We emailed again after it has been 5 full business days. Still no reply. So we decided to get on live chat with their technicians. We have chatted with them 3 times. All we have received are promises that are not fulfilled. (They say they will email the casino manager and email my wife with the results. Never an email has she received!) She still has not received her $125 bonus, nor even a reply from the casino manager. Their web site promises that these will be paid out within 5 business days. It has already been more than 5 business days and still, not even a response.

We are beginning to wonder if we should trust this site to hold our money. (I also have a poker account with them.) We have never tried to make a withdrawal so I don't know what that will be like, but if it is anything like trying to collect on a $125 bonus, then it will be like trying to pull teeth. I shudder to think what we would have to go through if one of us were to hit the bad beat jackpot!

Has anyone else withdrawn money from William Hill Poker successfully? Was there any problems?

Thanks