Unethical Policy at PartyPoker - Maybe avoid tournaments

[DrOrg]

Party Poker has been having problems growing apparently. The tournament software sometimes freezes up frequently. This is perhaps understandable given their growing pains. Unfortunately their policy is to continue the tournament the next day at the same time. Not too bad of a way of dealing with it but it resulted in me getting screwed as I wasn't able to attend the next day due to having to work. I presumed since it was their mistake they would refund my money (I was way above average at this point). Nope. Was told there was nothing they could do. I'm out $160 bucks because they couldn't keep their software running.
Is it just me or does this policy SUCK?

[Stew]

The policy sucks, that's the most ignorant thing I've ever heard. If their software freezes, they should chop all those entries from the eliminated players in with refunding the remaining players buy-ins.

[QMC]

I have been in a tournament that was cancelled with me and three others left. After writing down all the specifics and emailing everyone I could think of (including Mike Sexton) they finally paid me. I received 1/4 of the the pool and my entry fee back. Here is their reply msg:


Thank you for contacting PartyPoker.com Customer Care.


We have experienced technical difficulties last night and that is the reason why the tournament in which you were playing could not be completed.

Your account has already been refunded for the amount of[$478]. All players on the table at the time the tournament was cancelled received this amount, as it was an equal division of the prize pool.

We offer you our most sincere apologies assure you that our Technical Team is always hard at work to minimize these occurrences. Thank you again for your patience and cooperation.

For any other queries, please contact us using our chat feature (Live Floorperson), or via telephone at the numbers listed below. Our Customer Care team is available 24/7 to tend to your every need.


Bottom line do not give up!