Bigbet Poker problem by cashin

mausgambler · #1 04-23-2003, 07:31 PM

Hello!
Sorry, my english isn't good,and this is the reason while i am not a active poster, but i read much here, and have many learned on this side, but just i have a experience that must i post here.
I have purcased 75$ with Visa to Bigbet Poker.
I have played to 238.50$, and then i cashin the money on 29.3.2003.
I have write them a mail with my bank-data, because on the cashier you can select wiretransfer, but you can not put in your bank-data.
If you select bankdraft, you can see the fees for this (Regular mail-0$Fees;Registered Mail-6-11$ Fees;Feederal-Express 25$ fees)
I you go to wiretransfer, you see no fees standing.
A few days later i become a mail, where the say the want my bankdata.
-------------------
 
We need the following information to do a Wire for your cashin. Please provide us with the following information.

Name of Bank
Physical Address of Bank
Account Number
Bank Routing Number
Swift Number
Phone Number of Bank
 
---------------------------
OK, i send my bankdata again.
A few days later i become a mail, where they say,that they send me the bankdraft.
For me no problem, but i wonder me why i must all my bankdata send to then, and just i become a draft
---------------------
 
In the cashout-option i have selected Wire-Transfer.
I have give you all Data from my Bank (because you write me the email, that you need this information, so send the money to my bank-account)

It is very confusing, that you want have all my Bank-Data (Name of Bank; Physical Address of Bank; Account Number;Bank Routing Number;Swift
Number; Phone Number of Bank), and then you will send me a check !!

Wolfgang Prosek
----- Original Message -----
From: support@bigbetpoker.com
To: mausgambler@gmx.at
Sent: Wednesday, April 02, 2003 11:02 PM
Subject: Your pending payment has been processed

Dear Wolfgang Prosek:

Thank you for playing BigBetPoker. We have processed your pending payment as shown below, and you should receive it within 3 business days.

Virtual Exchange Account: BB0000002492
Pending Payment: $163.50
Payment Issued: $163.50 as CHECK
Transaction Number: 20030331144938581887000000
Remaining Payment: $0.00
 
-------------------
A few days ago the next mail:
--------------------
 
Good day Wolfgang

Thank you for your e-mail and for choosing www.bigbetpoker.com
Please note, our processing department have indicated that your cashin
was indeed wired to you.
We truly appreciate your comments and your business at "BigBetPoker".

For further questions or comments, please email us at support@bigbetpoker.com

Thank you for choosing BigBetPoker

Sincerely,
Shawn
 
----------------------
I wait, but my money don't come
I ask them again, where my money is, and the answer me
-----------------------------
 
Please note, we have been informed today that our bank has subsequently

returned your wire and we are currently investigating this matter. We will keep

you posted as further details are made available. We regret any inconveniences

caused.
 
-----------------------------------
Starting at this time, i was shure, that i have more problem with my cahin that i want.
A few days ago i ask again, and they answer me
----------------------------
 
Please note, our bank has indicated that they have resent the funds and you

should have it within your account at this moment.
 
------------------------
Today i become my money(113$ - 11 $ fees from my bank=103$)
I write them who is the rest of my money, here the answer
------------------------
 
Please note, we wired $123.50 to your account. There is a standard charge of

$40 for all wire transfers. Your bank may have charged you a $10 fee on this

matter. Please verify this matter with your bank. In light of the events that

have occurred, we have credited your account with a goodwill credit of $10.
 
--------------------
Thats cracy !
I ask my bank, and there have a fees from only 11$, and that is what they taken off from the 113$
Thats cracy !!!!!!!!!!!!!!!!!!!!!!!!
40 $ fees from bigbet Poker + 10$ fees(i think realy fees from the bank in america) + 11$ my bankfees.
Thats 61$ !!!!!!!!!!!!!!!!
My bankfees is ok, i always habe 10-12 $ fees if i become from america money (casino or other poker-side), but this is a insolence i have never seen before.
I have just look on the cashier, but have nothing found information about a 40$ (real 50$) fees
Then i have look on the internetside, but nothing info found.
I have cashin at many Pokersides, many casinosides but this is new for me !
A transfer cost me nearly always 10-12 $
Sometimes however rarely i must pay all bank fees for america bank and my bank, that 20-22$
On pacifikpoker i have cashin 300$ exactly to the same day.
In one week i have the money on my bank-account, and i am surprised, no fees for me.
They have paid all bankfees, 300 $ fully at my account.
Thats exemplary.
On bigpetpoker i have just payed 61$ on fees for one tranfer.
Thats incorrect and i hope for all user they read this that it is a warning
Don't play at bigbetpoker !!!!!!!

PS. The 10$ goodwill credit (they get incorrectly me money and then they give me 10$credit back lol) have i naturally not accepted
I don't join this side again, and have clear my account
I think this side make more money with incorrect and high fees as with rake :-)
It's amusingly that i see always reklame from 'greensmoke' about this good side 'bigbetpoker' but about a 50 $ fees i have never read :-)
I hope you can this understand if you read my bad english (Write 1 hours on this text with translater and englishbook :-) )and new user have a warning for this side, or know just that a wiretransfer is utopian expensive.Unfortunately i doesn't know it before
And my Tip: Pacifikpoker

big greetings
mausgambler

Gotmilk · #2 04-23-2003, 08:27 PM

i don't totally understand but if you have a bank in america get a neteller account...i cashed in and out of Bigbet no problem

mausgambler · #3 04-23-2003, 09:29 PM

Hello!
I have only a bankaccount in Austria, and that is the problem.
But i played about 2 years online.
I have make wiretransfer from Bookies, Pokersides and casino all the time.
On much side i must payed only my bankfees (Ca. 11$)
On some side i must payed his and my bankfees (Ca. 22$)
It's ok,no problem
This side have a info about the fees on your webside or in the cashier.
A few side pay all bankfees (pazifikpoker, or few bookies)
But e fees from 61$ have i don't bet before !
And i have not know this before.
Do you think the 50$ what they get from my money are realy their bankfees? My Bankfees have i payed extra (11$)
If i know this before, i make a cashin with bankdraft, but can i think that ?

Greetings
mausgambler

GrannyMae · #4 04-23-2003, 10:58 PM

hi mausgambler,

first of all, we understand your english fine. we also understand that you taking one hour to make sure that the post was written ok is an indication of your anger.

have you asked bigbet poker how they can charge you this fee when it is not posted on their website? i would be very curious how they can defend such a practice.

i have not heard many good things about bigbet, and if you get no resolution with your question about this "hidden charge", then please post their reply.

i, for one, am on your side. if they do not give a satisfactory answer, i will not play there either. they are supposed to make their money with the rake, not by charging fees that are above and beyond their actual costs. $40 in addition to the fee that you were charged by your bank is excessive, and making cashouts a revenue source is something that will doom a new site.

please let us know what they said about the fees not being clearly posted at the cashier or on the site. if they give a bad explanation, then you have learned a lesson about bigbet, and you SHOULD take your business elsewhere.

good luck

mausgambler · #5 04-23-2003, 11:48 PM

Hello!
Thanks for your answer !
Mary McGuirk from PokerScene have also look at the webside and the cashier, and have nothing found about a fees on wiretransfer.
At bankdraft you see the fees in the cashier.
I don't want that a side pay all the fees, its ok i pay my fees from my bank.
If they post that i must pay all two bankfees, then i can select a ohter payment-methode, or i pay all fees.
But i fell me like a idiot, if i must pay 60$ for fees, and my bank have only 11 Euro fees
If you intresting, i can send you the transferpaper from my bank.You can see how much they have transfered (only 113$ and i have cashin 163$) and my bankfees (11Euro), because that is naturally in Euro.
All other should allegedly the bankfees from bigbetpoker
McGuirk have send an mail to them.
I have send him my email-traffik with bigbetpoker and the transferpaper from the bank.
Its not the money why i am annoyed, but why shoud they get the money, then i rather loose it to another pokerplayer, or spend it.
And if I am calm, they make this same by the next user.
I think if you want a fees or a handling charge from 50$ or 100 $ or 1000 $ its ok, but that must you say the user before, and not still get the money.

Best greetings
mausgambler

pokerfan · #6 04-24-2003, 12:22 AM

Maus,

Your english was understandable. Big bet poker for me has always been a shady operation. When they first started they offereed some freeroll tournaments to attract new players to their site. Who knows they still might. Anyway I came in second and won like 25 or 40 bucks. Ok So I don't expect I can cashout these funds ,but I do expect that I can atleast play with them and try out their site. I was wrong.

Apparently, You cannot even begin playing with the freeroll money until you make a deposit. No where on the site is this listed, nor in the tournament info. Anyway turns out I played 3 hours for nothing. It wasn't that I wasn't planning to make a deposit there, because I was. The main fact I did not play there is because I felt that they were un trustworthy. If the conditions for these so called promo dollars arent listed on the site, who knows what other hidden fees or rules they may have or make up as they go along.

Charging you a 60.00 fee for a wire is absurd. It is almost criminal. I knew from the start this site was not on the up and up from the get go, thank goodness I never deposited there. They can keep there 25.00 promo dollars and shove them up there ***. By the way big bet poker owns and operates poker pot as well, so beware of them also. Good luck in getting this recitified. It should be a lesson to you to throughly investigate a sites fees, and rules before you begin depositing there. Good luck to you and your english studies.

Sincerely,
Poker fan

GrannyMae · #7 04-24-2003, 01:44 AM

I don't want that a side pay all the fees, its ok i pay my fees from my bank

i agree mausgambler. i am willing to pay my own fees too, but i want to know the charges up front. if they had told you it was so much money, then you would have chosen another withdrawl method. i object to them charging such a high fee, but if they had posted it, then you could have made an informed decision.

if this site does not rectify this, then i would say you were scammed intentionally. they should refund you the ridiculously high charge, then clearly post the fees so that it does not happen to others.

in the competitive environment that they are in now, an issue like this can mean the difference between success and failure.

i will tell you this though: having mary on your side is a good thing. if anyone can get your $$ back, she can. if she can't help, then NOBODY can. to say mary is persistent is an understatement.

i would still like to see bigbets explanation of why the charges were not clearly posted. ask mary to pose this question directly to them. she can get you a direct answer, trust me.

BoBaLuEy · #8 04-24-2003, 01:59 AM

First off, I'd like to say, I have been playing on BigBetPoker since the day they opened, and I have had nothing but prompt and friendly service. Also, on the site, under cashier and withdrawals, it clearly states to contact support for bank wire information. Although it doesn't explicitly state the charges incurred by the transaction, I'm sure it's bank/location dependent, and each transaction is handled differently. If this is not true, then I don't know why they wouldn't state the exact transaction cost on the site. My intuition tells me that the cost is bank/location dependent and that would be the reason for having to contact support prior to making the transaction. I have never had a problem on BigBet like getting cheated or feeling of lack of fairness, and I really don't understand why people bad mouth it. Everyone's allowed their own opinion, but I don't feel that BigBet is in the wrong here or is not legit because of this or any other claims that make it seem non-legit.

rusty JEDI · #9 04-24-2003, 02:36 AM

Granny....You said mary will help. I assume you mean pokerscene. But that was pokerfan that i think you were referring to.

pokerhacker · #10 04-24-2003, 02:39 AM

I have also played there but always had prompt customer service and cashouts.

I read the sites rules also and it did say contact them for fees regarding a wiretransfer so it must depend on the location and bank fees.

I always cashed out via check so never had any problem
and have always received my withdraw.

Just my two cents worth.