I still haven't recieved my money from EUROBET

Zelcious · #1 06-29-2005, 05:57 AM

A few weeks ago someone told me that you could do a banktransfer from eurobet to swedish banks. I tried to transfer 100$ to my bankaccount and it worked without any problems. Once it said "sent" at the Eurobet cashier it took 1 day before the money was in my account. Right after that I requested a 1500$ transfer with the exakt same bank details on the 17:th june and it said "sent" the 21 june. And I still haven't got my money. I have been in contact with the support and they said I will get my money but I can't understand how it could take such long time. I think my bank told me that it should take max 3 days. With Multipoker it usually takes 12 hours from the request to when my money appear in my bankaccount. I think Eurobet screwed things up in some way. I checked my bankdetails atleast 10 times before sending the request so I know it's not my fault. Really worried about this.

HesseJam · #2 06-29-2005, 07:14 AM

Multipoker transfers sometimes take 6-8 business days to hit my German account.

Zelcious · #3 06-29-2005, 08:17 AM

After they've been sent from multipoker or after your request ? What is the shortest amount of time they take (after they've beeen sent from multipoker)

Innocentius · #4 06-29-2005, 09:31 AM

This is a bit unsettling. I've only made one cashout to my swedish bank account from Eurobet, and it was rather quick. I checked my account after 4 work days, and the money was there. Wouldn't want to get into trouble the next time I do it. Hope it works out for you.

signal · #5 06-29-2005, 09:56 AM

I think the OP will be fine. Sometimes these things get delayed (on either end). In the US to request an IGM bank withdrawl from Party it takes 3 to 5 business days.

My guess is sometimes it takes them one day to "process" since maybe your request is late in the day, etc.

One thing though is that Eurobet Customer Service is actually okay. You can log in and use emessage help or callback feature. I used callback and they responded pretty quickly. I think you just need to wait.

By the way I like yr avatar if it's what I think it is...

Bacon's Pope Innocent X series?? (Bacon is one of my favorite painters).

Zelcious · #6 06-29-2005, 10:08 AM

Yeah, Eurobet is really fast at responding on every message you send them but that doesn't matter a thing if you don't get your money.

Zelcious · #7 07-01-2005, 06:10 AM

Just an update, two week since I sent the request and 10 days since the cashier page said "sent". Still no money at my bankaccount.

gronmo · #8 07-01-2005, 12:39 PM

Probably an error on their end. I recently got a delay in multipoker cashouts (took 9 work days instead of 1-2). After emailing pay-pro in turned out there was an error by mp. Make sure you sent your email to the appropriate adress. After I complained they transferred the money directly into my bank account the next day.

Zelcious · #9 07-01-2005, 06:47 PM

What do you mean by the appropriate adress ?
I'm pretty sure eurobet messed up but what should I do, I have mailed them four times and each time they say I will get my money. Btw Eurobet doesn't use pay-pro. I don't believe that a banktransfer takes 8 business days. Max 2 days, 3 is extreme.

signal · #10 07-01-2005, 06:55 PM

Hi again,

[ QUOTE ]
I have mailed them four times and each time they say I will get my money.

[/ QUOTE ]

You need to call them or have them call you back; get them on the phone & get an answer.

I still don't think they're out to screw you over.

Once you have them on the phone do not take any partial answers; let them know you're upset and you demand satisfaction.

Unless you have done something sketchy they will pay you. good luck.