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#1
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I opened an account with at AP about 2 months ago. I took all my money out and reloaded on may 23 2005, and was playing off a bonus. I started playing .1/.25 NL ring games and moved up to 2/4 NL over the weeks and was doing pretty well. If you haven't played there, the players are generally loose. There aren't many players, so you tend to see the same people and can quickly determine who the tighter players are. Then a few days ago I was locked out of my account. There is no phone support and after an email inquiry, they sent me this:
Dear customer, Thank you for contacting us; it is a pleasure to be of your assistance. Regarding your previous message, please note that we checked your account and found that it is linked to other accounts that performed fraudulent or illegal activities at our site, and due to this reason we take the decision to close your account. While we appreciate your participation at our tables, we have observed that your behavior has not been the appropriate for other players at the tables. Absolute Poker is building a community that provides an enjoyable atmosphere for people who want to play (or learn to play) the game of poker. Absolute Poker cannot allow your behaviour at our tables. We hope that you understand our position on this issue. Sincerely, Team Absolute ~ Security & Fraud Control "Continuing to be the Best and Most Trusted" I am really confused with their response. I can't tell if it is a generic response or if it is directed specifically at me. They seem to think that I was cheating or misbehaving or affiliated with other known cheaters. I do not know what triggered this and why they think that I was involved in "fraudulent activity". Their support is indirect and unclear. Has anyone else had any problems like this with Absolute? I had about $1500 in my account which I will probably never see again. I am in despair over this and I would greatly appreciate any advice and experience from others. I will email them notifying them of this post in hope of a slim chance that they will look further into this issue or at least explain the discrepancy with me directly. |
#2
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You can answer this better than we can.....what did you do? Something about the wording of your post tells me that you have a guilty conscience.
Congrats to Absolute, if you ask me. |
#3
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what in my post says i have a guilty conscience? i play the game fair and i have nothing to gain on this I already lost my money. just was wondering if i can get some advice.
I dont think its really fair to accuse me for something that they cant really explain? |
#4
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WE all love AP and have never had problems.
WE find it so odd you have problems. |
#5
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i love ap too and i made some good money there and i cant beleave this happen to me. this is a really wierd explaination from them.
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#6
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sounds like you were caught cheating dude
did you and some friends try to collude perhaps? Andre |
#7
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My BS detector is going off on this one.
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#8
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[ QUOTE ]
I am really confused with their response. I can't tell if it is a generic response or if it is directed specifically at me. They seem to think that I was cheating or misbehaving or affiliated with other known cheaters. [/ QUOTE ] Send them an email asking them to explain exactly what activity you did that was fraudulent then post their response here. Stu |
#9
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good idea as soon as i get it i will post.
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#10
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I just recieved an email from ap and asked them to explain what i did wrong and this is what I recieved back.
Dear player, Unfortunately we cannot provide any details. We have enough proofs as to achieve to this decision. Best regards, Team Absolute ~ Security & Fraud Control "Continuing to be the Best and Most Trusted" |
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