Documents required to cashout at Captaincookspoker

[Izaak_Walton]

OK, so I thought all the horror stories were overblown; and since I've never had a problem with Gamingclub or anywhere else, I'd be exempt from the hassles. Not so.

I got the dreaded demand for documents this morning. The reason given was because I am withdrawing such a "large amount" ($643). I put in $700 via Neteller, so I was trying to cashout less than I put in. No pending bonuses.

Also they demand both the front and back view of "my credit card", although as stated above, I never used a credit card with them.

I have neither a scanner nor a fax machine; and by the height of coincidence, the post office recently changed us from a rural route address system to a road and number system and my driverslicense still has the "old" address. Plus this month is my birthday and I have to renew my driverslicense this month; so I probably won't get the new one for another six weeks or so.

Be aware--this is Captain Cooks Poker. Also (not that it matters to me any more), but you cannot download the handhistories via playcheck--their site has a particular glitch that I haven't seen on any other prima site. Also if you make a deposit for any promotion, they will not let you withdraw ANY OF YOUR OWN MONEY until you have cleared the bonus. This is poker I'm talking about--and I'm not talking about withdrawing bonus money or winnings--just the money you put in.

Don't say you weren't warned.

[bwana devil]

I played there there awhile back and was very nervous waiting for the cashout. Their customer service is outstanding though as they are always polite and quick to get back w/ me.

When I voiced concern over the slow cashout, I was told that I may choose to fax copies of all the docs that you listed. I told them I would wait until they were formally requested and added that I felt very uncomfortable doing that and I asked that if I do need to send them, if I could black out my driver's license number and my credit card numbers. The person at the time said that would be ok. Turned out I got the cashout w/out having to provide docs.

I posted here on the board and heard that others had to provide those docs to cashout from the pokerroom. I strongly disagree w/ this practice and have not played there since.

I completely empathize w/ your anger and frustration. Captain Cook's has no proper reason whatsoever to create obstacles for you to receive your money.

If CC can develop a policy for smoother cashouts, I'll gladly go back. Until then, I'm staying w/ Party.

[Mr_J]

It's a microgaming casino, so it should be expected. They should accept a bank statement (you can white out numbers) and a drivers licence. Has always worked for me.

You don't usually get this sort of treatment at sportsbooks, even though the deposits and withdrawals are usually larger.

[BK_]

for the last time, all prima skins require this every once in a while. if you dont feel like sending in these documents dont play there.