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Um...
Dear Bradley, This is Dylan P. from the Operations Department at Cassava (Gibraltar) Ltd. Cassava (Gibraltar) Ltd operates "Reef Club Casino". I am contacting you in regards to your Reef Club Casino account with username "xxx". Our Bonus Policy states that Reef Club Casino reserves the right to withhold the amount of the bonus from player's cashout funds if the bonus is wagered less than the required amount. Your game history shows that you requested a cash out without wagering the bonus funds correctly according to this Bonus Policy. Hence you may cancel this current cashout from your account, wager the remaining amount of $3882 accordingly and then request a new cash out, which will be duly processed. However, if you will not, then the cashout will be returned back to the bankroll upon completing the awaiting process period. From there, you will be required to wager the bonus correctly and may then request a cashout. Kindly be advised that failure to wager the bonuses according to the Bonus Policy could lead to your cashouts being transferred back to the bankroll again or possibly even termination of your account. To enjoy all benefits of your membership, kindly follow all our policies, which you may find at the Help Section on our website. If you have any questions or require any other assistance, please contact us. Regards, Dylan P. Operations Department Cassava (Gibraltar) Ltd. operations@cassava.net Cassava gaming properties: Casino-on-Net, Pacific Poker, Reef Club Casino Did anyone else get an email like this? Yes I had 1000+ comp points when I tried to cash out. |
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