Absolute support staff on Drugs ??

[busguy]

Now this was funny.

Quick response time but . . . What temporary outage ?? What Fricken tournament ?? I haven't played there in like 4 months !!!


Dear XXXXXX

Thank you for playing at Absolute Poker.

We are sending you a reminder to let you know that you currently have
$200.00 in your bonus Pending Account that will expire on 2004-10-26.

As per the Terms & Conditions of our bonus awards, The Bonus Amount
will automatically be added to your Pending Bonus account where it
will be held and automatically released to your cash account based on
the following easy requirements; for each raked hand (minimum rake of
$0.25) you play you will receive 1 point, and you will receive 1 point
for each $1 of tournament buy-in fee. At 100 points $10 will be
transferred from your Pending Bonus account to your cash account.

Please let us know if you have any questions about your account.

Good luck at the tables!

Team Absolute


-----Original Message-----
From:
Sent: Tuesday, October 19, 2004 8:57 PM
To: AbsolutePoker
Subject: Re: AbsolutePoker

Hey,

I would have loved to stay and play off this bonus as well as others
but your software SUCKS so bad (read . . too slow to multi-table) that I
could not stand it any longer. I generally play 2-3 tables at a time
(read . . more rake for you) but this is next to impossible to do at your
site so . . . . let me know if you speed up your software anytime soon and I'll be back for sure.

Cheers

XXXX



From: Absolute Poker Support <Support@AbsolutePoker.abs04.com>
Date: Tue Oct 19, 2004 9:28:24 PM America/Vancouver
To:
Subject: [Shaw Suspected Junk Email] RE: AbsolutePoker
Reply-To: Support@AbsolutePoker.com

We expect to be able to continue offering uninterrupted service from this
point forward. Please accept our sincere apologies for the inconvenience
caused by the temporary outage. Thank you very much for your patience and
understanding.

The buy in fees have been reimbursed for the tournaments that got
disconnected.

Molly
Customer Service Representative
Absolute Poker
"Continuing to be the best and most trusted"
support@absolutepoker.com
www.AbsolutePoker.com


If nothing else, it makes me feel warm and fuzzy all over to now know that Party Poker is not the ONLY site that has support staff that is this far out to lunch !

[img]/images/graemlins/grin.gif[/img] busguy

[Oski]

Absolute had a big server outage last night. It wiped out all ongoing tourneys. I can imagine everyone e-mailed them to complain.

Your e-mail is timed about 20 minutes after the outage. Of course, your e-mail was misread, but the place must have been a madhouse after the tourneys were shut down.

[busguy]

See . . . now did I mention the "warm fuzzy feeling all over " ??? Ah . . . . It's gone !

[img]/images/graemlins/grin.gif[/img] busguy