Does this customer support policy make sense?

[Dingo Puppet]

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*** IMPORTANT:
SUPPORT PROCESS MAILS IN A STRICTLY FIRST-COME-FIRST-SERVED BASIS. BY SENDING US MORE THAN ONE MESSAGE RELATING TO THE SAME SUBJECT, YOU RISK PUTTING YOURSELF AT THE BOTTOM OF THE QUEUE AND YOU MAY NOT RECEIVE A RESPONSE IN GOOD TIME


[/ QUOTE ]

So if I haven't gotten a reply in a week am I taking a risk by re asking my question and going to the bottom of the 'queue' again? Should I assume that they are just backed up with lots of work and not resubmit my question? I would hate it if I only had a few more days to go for a reply, then blew it and had to wait another 10 days again.