#41
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Re: Is this kind of treatment from PartyPoker Support normal and accep
English only at the table please!!
1. I am truly amazed at those who can speak more than one language. I know a lot can do it of course....but it's something I can't even come close to doing and I just think it's freaking cool. 2. I have shared some of the original poster's resentment towards party support in the past...many of us have I think. Not only did he get promised a certain amount, but they seemed unapologetic when they made an error that left him $2000 short of what he thought he was getting. No...he didn't exactly lose money on the deal...but he was TOLD $3750 so was certainly entitled to actually EXPECT that he would get that amount. On the PPM cruise I won my seat kind of late and thus did not get to choose the 'regular' cabin. I could either pay $1k extra for an upgrade or get a $200 refund for a downgrade. Something like that. The number of times I was told that my $200 refund would be sent 'within the next 24 hours' or 'within the next 3 days' was astonishing. I finally got my money about 4 weeks after the cruise. They didn't even notify me that I got it...just put it in my account. Very frustrating to fire off ANOTHER e-mail saying "10 days ago I was told my money would arrive in 3 days....THEN I was told it would still take another 7 days....and now I am still waiting for it....and I am not getting any responses from support either" etc etc etc. Just getting a hold of party support to fill out the forms and ensure that I was all set for the cruise was a pain enough. I got in the habit of e-mailing 3 different addresses in hopes that one of them would respond to me (info@party, events@party, cruise@party.. something like that). I fully agree with the original poster that Party needs to clean up their act in many regards. Making certain mistakes is forgiveable. It happens. But cleaning up those mistakes is a skill they are sorely lacking in. In the meanwhile, after I won my WSOP seat via PokerStars I was IMMEDIATELY directed to the forms I was supposed to fill out...and IMMEDIATELY informed that they have received all my info and I'm all set. I will need to register and report and such-and-such place upon my arrive...etc etc etc. All the info you could possibly want. Thus, I know it's possible for a large online-poker site to handle their customers correctly...it just seems that Party chooses not to do it (partly by not hiring enough support I suspect). |
#42
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Re: Is this kind of treatment from PartyPoker Support normal and accepted
I call BS on this story and here's why:
[ QUOTE ] Five minutes after our conversation ended the person I spoke to called me back. He said he had given me the wrong information, and deeply apologized. [/ QUOTE ] Yeah right. |
#43
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Re: Is this kind of treatment from PartyPoker Support normal and accepted
[ QUOTE ]
I call BS on this story and here's why: [ QUOTE ] Five minutes after our conversation ended the person I spoke to called me back. He said he had given me the wrong information, and deeply apologized. [/ QUOTE ] Yeah right. [/ QUOTE ] If the last person i talked to was as polite at this first guy. It would not have goten as upset as i was. Probaly not even stopped using Party. |
#44
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Re: Is this kind of treatment from PartyPoker Support normal and accep
you should complain to them specifically about that guy.
leaving the site entirely does not hurt them in the least. |
#45
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Re: Is this kind of treatment from PartyPoker Support normal and accepted
The support person that called you back is a disgrace for the party support team, he is just to slow and not avg. enough cases per hour. Clearly he should be fired...
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