Why does Full Tilt Suck so much?

[Lurker4]

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Never had software issues, but their CS sucks.

I emailed them about getting my deposit limits increased and got nothing back.

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I emailed them about increasing my deposit limit, and they said I had to do a direct transfer from neteller using some merchant code or whatever, then email them afterwards for them to manually accept the transaction (as opposed to just depositing using the software), which is kind of dumb.