Banned From Truepoker

[SqueeOnE]

[ QUOTE ]
Banned, I will be returning to the office this week. Please email me at management@truepoker.com. We will make you more than whole for this mistake.

David

[/ QUOTE ]

Well, here it is:

Dear xxxxxxxxxx,

Your TruePoker real money account has been credited with $50.

Use the Cashier button in TruePoker to convert your $50 "cash" into chips.

Reason Given: playerrelations

Regards,

TruePoker Crew

__________________________________________________ ______

Emailed David like he asked, no reply.
Wife Emailed him 2 days later, no reply.
Then we get this generic E-Mail with no explanation.
Im not sure what formula was used to reach a $50 slap in the face but look at the formula we have,

Wife 107000 Raked Hands to date + Me 79000 Raked Hands to Date + Tourney Fees + Referalls = What just about any other poker site is looking for.

[TomCollins]

Yeah, I'm sure any other site would have given you $200.

Give the $50 to me if you aren't happy with it.

[SqueeOnE]

[ QUOTE ]
Yeah, I'm sure any other site would have given you $200.

Give the $50 to me if you aren't happy with it.

[/ QUOTE ]

LOL Like you need it......

I dont think another site would of ripped us from the tables either...

[rusty JEDI]

Was it $50 + return of the entry fees.

Or

Was it $50 period. Making it $44 for entries, and $6 for inconvenience?

When you were leading first and second in the tourny, how far from the money were you?

rJ

[SqueeOnE]

[ QUOTE ]
Was it $50 + return of the entry fees.

Or

Was it $50 period. Making it $44 for entries, and $6 for inconvenience?

When you were leading first and second in the tourny, how far from the money were you?

rJ

[/ QUOTE ]

No return of entry fees.... 6 from money!

[grinin]

You should have got something closer to this:

Players still in the tournament at time of cancellation will be refunded as follows:
1 Prize money equal to the amount that would have been awarded to the next player getting eliminated from the MTCT will be awarded to all the players still in the tournament at the time of cancellation.

2 Of the balance Prize Pool left awarding as per point 1, 50% of the remaining Prize Pool will be distributed equally between all players still in the tournament at the time of cancellation and 50% of remaining Prize Pool will be distributed on a percentage basis at time of cancellation based on their chip count.

[SqueeOnE]

[ QUOTE ]
You should have got something closer to this:

Players still in the tournament at time of cancellation will be refunded as follows:
1 Prize money equal to the amount that would have been awarded to the next player getting eliminated from the MTCT will be awarded to all the players still in the tournament at the time of cancellation.

2 Of the balance Prize Pool left awarding as per point 1, 50% of the remaining Prize Pool will be distributed equally between all players still in the tournament at the time of cancellation and 50% of remaining Prize Pool will be distributed on a percentage basis at time of cancellation based on their chip count.

[/ QUOTE ]

That would would if the tourney was cancelled, We were the only 2 removed and the tourney continued and they paid out the full prize money to the winners Including our $40 worth of entry fees...

[grinin]

Was it your fault that you were removed from the tourney?

No, so it was effectively "cancelled" for you.

You should settle for nothing less and quite frankly I am surprised that it was not resolved that way. Possibly just miscommunication between TrueCEO and accounting?

[M.B.E.]

[ QUOTE ]
Was it your fault that you were removed from the tourney?

[/ QUOTE ]

The OP admitted that he and his wife were looking at each others' hole cards while seated at the same table. That is cheating. Considering that, why did True give him a refund of any sort?

man I CANT BELIEVE THAT THE SITE IVE PLAYED 180000 RAKED HANDS ON DID THAT TO LONG STANDING CUSTOMERS. I am not going to play there any more... and i hope others will do the same...