#1
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open letter to pacific poker
[I stayed away from Pacific for a while. went back recently to try them out again.]
hand #xxxxxxx acct: xxxxxxx Dear President of Pacific Poker This is the third time in about as many weeks that your crap system has folded aces or ace-king for me when I hit the raise button, the button clicked, and the button disappeared and yet never acted--all the while, playing on other various other sites simultaneously without the slightest hitch. That's about $xxx in expected value you have cost me. I really would like to know why Pacific has persisited for over a year with the worst software and infrastructure/connectivity on the net. Just how little do you value your business and your customers? someone please explain. I am running 1 gigabyte of RAM on a premium high speed cable modem package. I never hvae problems with any other poker site or any continuous streaming for that matter. Only Pacific. You guys are the absolute worst. And you make no effort to improve. It is outrageous. Do you intend to ruin your business for some reason? Are you trying to make poker players hate poker? Do you actually work for some kind of extremist religious anti-poker group? ------------------------------------------------ I thought of trying the non-download java version on the webpage. anyone know if it's better? I assume handgrabber doesn't work on it? |
#2
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Re: open letter to pacific poker
pacific has a related casino. i doubt they are worried about losing business. they are one of the few sites that allow only one table. also, there have been several posters stating that if you become a winning player, i.e. cashout alot, then they stop giving you that crappy convert points into cash thing.
my solution, will never play there again until things change. |
#3
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Re: open letter to pacific poker
The probability of getting an answer might increase if you do not insult them that much in your mail.
That being said, I completely agree with you, and am baffled by the incompetence of the people who run the site. It's quite incredible. |
#4
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Re: open letter to pacific poker
C:\Programs\PacificPoker\Uninstall.exe
You're welcome [img]/images/graemlins/cool.gif[/img] |
#5
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Re: open letter to pacific poker
That happened to me on the bubble of a $5 MTT with KK. It was folded, and I was blinded out 2 hands later out of the money. I emailed and all I wanted was my $5 back, but they refused, saying that after reviewing the hand history, I would have lost the hand anyway (guy with 10-10 rivered another 10). The way I understand poker software to work, is that the cards are random as they are dealt, and hence waiting 1 nanosecond later (or me being in the hand) would have resulted in a different board being dealt, and perhaps me winning. Of course the lowly tech support people have no clue, and simply refused to refund me FIVE BUCKS
I cashed out the next day and haven't been back. It's not the money, it's the principle. |
#6
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Re: open letter to pacific poker
couldn't you argue TT would have folded?
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#7
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Re: open letter to pacific poker
fair point (uninstalling). but I'm far from down money there. that's why it's so torturing. and you may ask why I'm still on this horse after all this time. well one of the reasons I recently doubled my RAM was that it might help with pacific. so I had built up hope for things to get better. I don't know what it it is about their programming, but that client annihilates my system resources. somehow they've really misconceived their design and I don't get why they can't figure out how to improve it. I know my letter is very negative, but I tried to distinguish between saying 'your system is horrible' and 'you guys personally are stupid' (I should re-read it...). I was very annoyed at the time, obviously--I hope I don't annoy them enough that I might have a problem cashing out.
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#8
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Re: open letter to pacific poker
I'm curious as to what draws people to play at pacific in the first place
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#9
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Re: open letter to pacific poker
[ QUOTE ]
I'm curious as to what draws people to play at pacific in the first place [/ QUOTE ] The 15/30 games are about equivalent to Party 2/4. |
#10
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Re: open letter to pacific poker
I got real pissed at Pacific recently when I entered a tournament. When I got to the table to play the first hand of the tournament all the graphics where glitched and I could not see my cards. So I logged out and back in again as that sometimes fixes such graphic issues.
When I returned I could not join the tournament. The entrance fee had been taken from my account, but the software would not let me play in the tournament. I complained to support repeatedly. asked them to either allow me to play in the tournament or give me my entrance money back, they told me tough $hit bugger off. I haven’t gone back their since. |
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