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#32
05-08-2005, 12:51 PM
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e-mailed Empire - they said statement is legitimate
I e-mailed support at Empire this morning and posted a link to this thread. I asked them if the statement really was from them, and they said it is. The text of their response is below:
<font color="blue"> Thank you for contacting customer support. Yes, this is indeed an official statement. If you have any more concerns or suggestions please feel free to contact us. </font> 
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#33
05-08-2005, 01:30 PM
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Re: Official Message from Empire Poker
[ QUOTE ]
This is why I stopped playing at Party and all skin sites. The attitude and greediness of the owners is unreal. Take Party Poker they keep 10% of the bad beat for themselves. Sometimes this is 20-70K the fee. They don't want you to take the bonuses unless you play there all the time. What a joke. I am very happy NOT to play at Party or Empire. [/ QUOTE ] I totally agree with this. I'm starting to feel the same way about the party network that I do about Microsoft. I seriously might quit playing at there site. There are a lot of juicy games elsewhere. The only thing that is nice about the party network is the HH's being stored on the hard drive.
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#35
05-08-2005, 02:57 PM
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Thank You
Dear Empire,
Thank you for coming to this forum to explain your actions. I'm sure a lot of people here did not want to hear what you had to say. Nevertheless it is a lot easier to deal with the truth instead of an unending stream of rumors and speculation. I think I speak for a lot of your good customers when I say that the last few days have been very frightening. VIP members should not feel that they need to log in twice a day to see if their account has been locked. I also wish that you would reconsider your form letters in the future. A bonus hunter may be an unwelcome customer but he is not a cheat or a criminal. He broke no rules. Have the decency to tell him why you are closing his account without making vague accusations of suspicious activity. I'm sure you will be rewarded with both a better reputation and fewer complaints for Customer Service to process. Certainly I will be happier. Some of the people you accused of wrongdoing are my friends. You seem to have an account at 2+2 now. I hope that you will use it again when matters of importance or interest come up. Thanks for your time.
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#38
05-08-2005, 05:21 PM
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Re: Official Message from Empire Poker
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#40
05-08-2005, 05:42 PM
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Re: Official Message from Empire Poker
Stop the bitching! It is very reasonable of them to do this. It is a way to still offer attractive bonuses to players, as opposed to not offering attractive bonuses and letting people whore them. BTW, the VIP club is nice- its more than a lot of other places offer, and I'm very happy with Empire in general. In fact, despite a higher rakeback offer at another party skin, I'm still playing at empire because I like the VIP program, tournament masters, and general ease of use. Just my $.02.
Jess
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