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#1
04-12-2005, 10:59 PM
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BIG problem with empire please advise
i guess it's their new software but tonight i was 4-tabling and 2 of the tables just disappeared! it keeps saying that i have $115 in play whenever i log on now (which is the amount i had at the 2 tables prior to the disappearance) so i can't do a proper cashout. this coupled with the influx of multitabling sharks at 1/2 sh has combined to piss me the [censored] off.
has anyone else had this happen to them?? 
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#2
04-12-2005, 11:03 PM
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Re: BIG problem with empire please advise
It's not the new software, it happens from time to time, and they'll fix it soon.
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#3
04-12-2005, 11:08 PM
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Re: BIG problem with empire please advise
Happened to me also for the first time tonight. I was 4-tabling,all of the sudden, one of the tables disappeared. They sent me this email:
Dear jrad, We apologize for the disruption you encountered at 'Table 12758' table on 04/12/2005. Our records indicate that you had $76.5 at the start of that game. As a result of the disruption, that game has been construed as a 'misdeal' and we have refunded the money back to your Account. We greatly appreciate your support and thank you for playing at EmpirePoker.com. If you have any questions or concerns, please do not hesitate to contact us. Our Customer Care Department is open 24/7 and we look forward to serving you. VIP club member? You deserve more! We have just launched The VIP Customer Support Team - 24/7, personal, fast, and efficient. EXCLUSIVE for our VIP Players Club. From now on, contact us anytime at vip@empirepoker.com Sincerely Yours, Customer Care Manager info@empirepoker.com www.ep.com
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