Does Crypto CS ever bother to respond?

[westmt01]

I sent an e-mail to Classic Poker's customer service yesterday morning, and am still waiting for a response. From what I've read in other posts here at the zoo, it looks like I'm in for a long wait.

Basically I got screwed out of an MTT fee when the system went down (Saturday evening) and the tourney didn't get finished. I guess the Cryptos are just viewing this as a good chance to get some free money, since from what I've read this same thing happened to everybody.

It's only $6, but it's the prinicple of the thing. A company that cared about its customers would refund the tournament fee, or at least respond to its e-mails. Just one more reason I hate the Cryptos. If it wasn't for all that free bonus money they hand out every month.......

So is there anybody out there who has had a positive experience with Cryptos cust. serv.? Anyone???