an old pokerchips.com post

[joelber]

That was me. Here is the link you were looking for:
Pokerchips.com Quality

Come to think of it, I never followed up on that post so here's the rest of the story. I decided to send back the chips for them to inspect and redo. I was told when I called to authorize the return that they would be inspected as soon as they arrived and we would be contacted. A week after the package arrived back at PC.com, I hadn't heard anything so I called again. They were clueless regarding the status since they are in Canada and the chips were sent back to Maine where they are manufactured. I asked who I could contact in Maine to get a status. They were hesitant to give that information out but I finally got it and called there. The person I spoke to was the general manager of the operation who all of the CS people in Canada report to. He said they were reinspected and 420/500 were flawed (80 white were OK). He said they were being redone and I'd have them in a week or so.

I did receive them in the time specified but I did notice a few things:

1) Flecks of other colors still exist
2) No spares - not that they owe me any, but it seems people usually get plenty
3) My reds were remade with the wrong red. I actually ended up liking this color better so not a big deal.
4) If you look close enough, you can see some "ridges" where the mold did not break cleanly on many of the chips.

I decided to keep them and move on since I only really notice these things when I'm staring at them. In actual play, they feel and sound great.

If I were to do it all over again, I probably would think twice about dealing with PC.com. It seems that at one time they had a great product, but due to the poker explosion they have outgrown themselves. This has caused their quality, customer service, and delivery times to suffer.

--Joel