an old pokerchips.com post

[AZnuts]

I can't think of the thread you mention, and I don't want to hijack your thread, but you'd probably like to be forewarned - I have an order in place with Pokerchips.com right now, and am very, very close to canceling it until they get their house in order.

I placed the order on Dec. 30th, sent my artwork concept (95% complete) that just needed to be created in the native graphics form that they need (Illustrator); and it's still not ready to go. The chips themselves will take about 15 weeks AFTER art is approved.

I have learned that their graphics department is very thin recently from a personnel standpoint. The owner of my order apparently isn't normally a full time graphics designer, and has something like 80 jobs backed up.

The only way to get a response is to harass them on the phone, but then things just get done half-assed. I'm not real pleased.

So, if you're doing a custom inlay it would be best to have artwork 100% done and just send it to them to properly set up. And, don't wait to hear from them, call until you get to talk to someone.

I may just wait; who knows maybe Paulson will be doing small custom jobs someday?