The State of Paradise Poker

[Billy Baroo]

Has anyone noticed any changes in Paradise Poker since sportsbook.com gained ownership of them. I haven't played at Paradise since sportsbook.com took over, but they were always one of my favorite sites... due in part to their integrity and great customer service. However, sportsbook.com has a terrible reputation for customer service and integrity, so I'm wondering if anything has cahnged. I'm not too sure I want to deposit money there after reading horror stories about sportsbook.com like this one from SBR:

11.15.2004 (12:58 PM CST)
Sportsbook.com(SBR rating C) gives this player a dose of customer service that they are rather well known for:
So my experience begins with sportsbook.com. I have been using online bookmaking sites for years and never ever heard of anything like this before. My account was debited $100 because they told me that they gave me the $100 by mistake. All I know is that I had only about $300 remaining in my account, and I bet it all. After I won the bet and I expected to receive $270 in winnings plus the Principe bet of $300 = $ 570. So I should have $ 570 in my account. I only received $ 470. I called up sportsbook.com and they told me that they credited my account an extra $ 100 two weeks ago by accident. They told me their computers gave me the extra $ 100 by accident and then they manually took the money out. (Wouldn't it be nice if they had sent me out some sort of e-mail letting me know what was going on, rather then just taking the money out of my account and letting me figure it out on my own).

Then (according to Sportsbook) it happened once again, their computers did it again, giving me an extra $100. Then once again they manually took the money ( $100 ) out. That's twice in one week and I never knew it even happened once, because my computer doesn't give me that info. All I know is that my balance was always right until last night when I saw that $ 100 was missing out of my account.

When I called them, they told me that they would e-mail me my history and it should take 48 hours to receive. ( 48 hours for a fax, WOW ) All I know is that on my computer screen, I can't see any of these mistakes that they claimed to of made They also told me that their a huge public company and that they have no reason to cheat me. They could give two sh-t's if I stay their customer. What a joke. I have now closed my account.

So once again, I feel very cheated and I think Sportsbook.com is very shaddy!!!!

[craig r]

I have mentioned this before. I have heard a few bad things about sportsbook.com, but have never personally used them. Maybe Sublime could tell us some things about them. I asked somebody a while ago and they told me that the SPORTSBOOK is safe as long as you are not a pro betting a lot of money. Whether that effects the poker room, I don't know.

craig

[pointcount]

I recently cashed out $346 and it got credited to my neteller account twice.

Then they reversed it...

not happy jan... [img]/images/graemlins/frown.gif[/img]

[GrannyMae]

nothing has changed at paradise and nothing will.

CS emails still take less than 3 minutes, and the entire staff has remained. if anything, paradise will help fix SB's problems, SB's problems won't start happening at paradise.