Thank You Empire

[Jeffro]

Knew they would do the right thing.

Dear XXXX,

Thank you for contacting us.

We understand your concern and like to let you know that this bonus (MATCHBONUSEP) was meant for
selective players and you were awarded the bonus in error. Since part of the error was from our
side we have already compensated you with an amount of $50 which has already been released straight
into your account. Since you have already decided to make a deposit and avail from the ýHOTSEPý
bonus we like to offer you another bonus which is 10% up to a max of $50.

In order to avail form this bonus we request you to make a deposit and write back to us so that we
can issue you the bonus. Once this bonus is issued, you will have to play 5 times the bonus amount
in raked hands and you will have to play them within 30 days from the day the bonus is issued to
your bonus account.

We hope this compensation will make up for the inconvenience caused to you.

If you have any questions or suggestions, please do not hesitate to contact our Customer Care
Department at any time. We are here 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Benoy
Poker Customer Care


I have just logegd into my empire account and have seen that you have
credited my account with $50, per this email. But now I do not have the option of being able to
get the other $50 of this bonus, is there something that can be done to rectify this.



Thanks

XXXX

info@empirepoker.com wrote:
Dear XXXX,



Thank You for playing at EmpirePoker.com.

Due to a system error, an erroneous bonus transaction was credited to your account. This bonus
transaction has been reversed as of now.

We apologize for the error and would like to assure you that corrective actions have been taken
for the error not to repeat.

To make up for this, we are pleased to award you with ?HOTSEP?, a 10% up to $100 bonus. This
bonus will be directly released into your account in the next 3 hours and its value will depend on
your last deposit amount. You don't need to play raked hands or deposit again for the bonus to be
released into your account.

For more information on endless, non-stop events and promotions taking place on Empire Poker,
check the News & Events section of our website.

See you at the tables,


Promotions Department

Empire Poker

www.empirepoker.com

info@empirepoker.com