Poker Mountain -- Immediate Customer Support Reply

BigBluffer · #1 02-13-2005, 05:57 AM

I just sent off an email to customer support at PokerMountain about a question regarding the free entry into their Road to Bellagio SNG qualifiers. This was at 4:30 Sunday morning. I received a reply that actually answered my question (Party should take a lesson here) within 5 minutes! Now that's customer support.

Why aren't more people playing here?

By the way, CS told me I have to play 100 raked hands before I clear the free entry into the SNG. That's exactly what I asked about.

ipp147 · #2 02-13-2005, 06:13 AM

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Why aren't more people playing here?

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From a personal perspective they have a bug in their system that means anyone out of the US cannot currently deposit.

Other than that - why should people play there?

MadMat · #3 02-13-2005, 06:24 AM

I tried to play there, the bonus was appealing to say the least,

But try as I might, they just won't accept my money. Support reply promptly every time I mail, but fast replies are only so good when they don't seem to be able to fix the core problem!

Mat

MEbenhoe · #4 02-13-2005, 01:12 PM

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I tried to play there, the bonus was appealing to say the least

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What is the current bonus offer there? and how many raked hands to clear? I can't seem to find it on their site.

Slacker13 · #5 02-13-2005, 01:35 PM

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Why aren't more people playing here?

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I downloaded the software 3 times and still cannot get it to open, I was interested in checking the site out but for whatever reason I have a conflict with there software and have been too lazy to try and figure it out.