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Old 10-28-2005, 03:49 PM
imported_The Vibesman imported_The Vibesman is offline
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Join Date: May 2005
Location: Smokin\' With Bacall
Posts: 895
Default Re: WOW - Raketherake customer service!

I actually just got Pokertracker, downloaded it on Wednesday, after it was supposedly fixed, so that shouldn't be my problem. Actually, even not going by Pokertracker's stats, just going by what RTR tells me and by what Absolute tells me shows the problem.

I have been following the threads and I know its been a problem for lots of people. As you say I am hoping that the end of the month #s add up correctly. I like Absolute, and I have (up until this) really loved doing business with RTR, which is why I'm actually still playing at Absolute. I am totally willing to let them get it worked out. I am hoping that they will. I'm just saying the emails from both RTR and Absolute seemed to be saying a big, "Whatever, not our problem." Which is not par for the course for RTR at all in my experience.

At this point I'm frustrated and just waiting for the other shoe to drop. If at the end of the month RTR is still telling me I played 1/3-1/2 of the raked hands that Absolute tells me I have played, I'm going to have to move on, because I don't know what else to do, after having emailed them both and told each what the other is saying, and they just shrug it off.

I realize I'm probably just being a ninny about the whole thing. I have patience problems, I won't deny that.

I agree that the auto-download of the hand histories is a fantastic development, almost necessary. And the site is just starting to blow up now, I think it will enjoy a lot of growth over the next year or two. So I really want to keep playing there.

It'll probably get worked out.
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