Does anyone have an emailaddress that Empire actually read ?
 

Been mailing empire several times about a check I requested about 6 weeks ago and haven´t recieved yet, but they dont reply..

Been mailing to info@empirepoker.com, think once to vip@empirepoker.com (not sure that exists though, but think they mailed me at one point about their new mail for vip support, what should take a day most for them to get reply from. Didnt save the mail though, anyone have that address ?).

Are there any else I should try ?

thanks

Re: Does anyone have an emailaddress that Empire actually read ?
 

Try calling pay-pro @ (877)776-1204

Re: Does anyone have an emailaddress that Empire actually read ?
 

I used to get a response from the VIP addy very fast, now however (for the last couple months) I get NO response from them until I email them 50 times. Same with the INFO email

What I do is tell them in my second email how crappy I think their customer service is, and im going to mail them every day until they respond to me. Then I send of the exact same email every day until they do. Usually about day 3 I'll get a response

Empire sucks

Re: Does anyone have an emailaddress that Empire actually read ?
 

Empire is terrible abour e-mails - they can't receive my e-mails at all. They tried telling me (when they called to verify my TV)I somehow have my e-mails to them blocked. After investigating this, the reverse is true - Empire is responsible for blocking any e-mails.
They still honor the monthly VIP bonus, but they haven't honored their other bonuses, which is why it's no longer my primary site.
Would you leave a large chunk of money with a site that doesn't accept e-mails and doesn't have a phone number?

Re: Does anyone have an emailaddress that Empire actually read ?
 

I've had the same problems with emailing empire (I think one of the other party skins too), they never respond to any of my emails from my @verizon.net account. Usually after 2 days I get fed up, and email them from my @yahoo.com account and get a response almost immediately. If you have another email account somewhere, I'd suggest trying to send from it. Hope this helps.

Re: Does anyone have an emailaddress that Empire actually read ?
 

[ QUOTE ]
Try calling pay-pro @ (877)776-1204

[/ QUOTE ]

This is likely your best option, although alerts@empirepoker.com is supposed to work too.