Any problems with the Empire PlaySep bonus?

[Schwartzy61]

So I got elapsed for my PlaySep bonus just now. My last cashout was Sep 03 at 5:00 am which isn't technically during the bonus period is it? Bonus period was supposed to be Sep 04 00:01 to Sep 06 23:59 right? I'm waiting for a response from Customer "Lack of" Support, and was just wondering if anyone else had any issues with this bonus...

[Afrosquad]

Getting the same thing.

[Schwartzy61]

Follow Up. They credited the bonus to my account after the following E-mails...

Dear Patrick,

Thank you for contacting us.

A bonus of $100 has been added to your bonus account. You are required to play
1000 raked hands before 07-SEP-2005 00:52, as per the release restriction. The
amount will then be credited to your real money account. You can always check
the status of your bonus and how many raked hands you have played by clicking on
the "Cashier" option on our Lobby, and then on "Bonus Account".

A raked hand is any hand in which a rake (house drop) is taken out of the pot.
To accumulate raked hands, just participate in hands (any live game, any limit)
where a rake is taken. There is no rake taken in tournament hands, hence you
cannot obtain raked hands through tournaments. The amount of rake collected
appears as a small chip stack next to the dealer tray.

We have an exciting promotion running at the site called Tell A Friend. You can
refer new players to our site and avail bonus. You get $50 and your friend gets
$25. For more information please visit the Tell A Friend page of our site.
Please visit the link mentioned below.

http://www.empirepoker.com/tell_a_friend/index.html

Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting you to
provide your password please report it to us immediately.

Have a great time ahead!

Regards,

Shilpa G.
Poker Customer Care.




--Original Message--
From: schwartzmechanical@hotmail.com
Date: 2005-09-04 00:32
To: info@empirepoker.com
Subject: RE: $100 has been added to your Bonus account[#3569869]

Dear Empire Poker Info,

My bonus account says this bonus is elapsed, I followed all the terms and
conditions why is my bonus coming up as elapsed when I just deposited for
it?


>From: info@empirepoker.com
>Reply-To: info@empirepoker.com
>To: schwartzmechanical@hotmail.com
>Subject: $100 has been added to your Bonus account
>Date: Sun, 4 Sep 2005 00:30:18 -0400 (EDT)
>
>
>Dear schwarpa,
>
>You have been awarded a bonus amount of $100 and the money has been added
>into your Bonus account. All you need to do now is to play play 1000 raked
>hands raked hands and the bonus amount will be released to your Real money
>account.
>
>The bonus offer expires on 07-SEP-05 EST. Hence, you have to play these
>hands by 07-SEP-05 EST. If the above conditions are not met, your bonus
>will expire. For details and disclaimer click
>http://www.empirepoker.com/offers/ca...estriction.htm .
>
>Hope you are having an exciting time playing at Empire Poker. Do check the
>latest promotions by visiting our monthly events calendar.
>
>VIP club member? You deserve more! We have just launched The VIP Customer
>Support Team - 24/7, personal, fast, and efficient.
>EXCLUSIVE for our VIP Players Club.
>
>From now on, contact us anytime at vip@empirepoker.com
>
>Sincerely Yours,
>Customer Care Manager
>info@empirepoker.com
>www.ep.com
>
>NOTE: Please do not disclose your password to any individual/organization
>claiming to represent or representing "EmpirePoker.com".If you receive any
>email or phone call from anyone requesting you to provide your password
>please report it to us immediately. Our Customer Care Department is
>available 24/7 to assist you via email.

[jzpiano14]

I am having problems with mine too.

[fullhouse]

No probs here...

[SonOfWestwood]

I deposted at around 11:15 PST and had no problems.

[PokerGoblin]

I deposited at about 12:08 EST and got the error you describe. I emailed Empire about it at that time. I have yet to get a response.

I hadn't withdrawn from my account in about 4 days so I can't imagine that's the problem. Probably a software glitch.

PG

[ QUOTE ]
So I got elapsed for my PlaySep bonus just now. My last cashout was Sep 03 at 5:00 am which isn't technically during the bonus period is it? Bonus period was supposed to be Sep 04 00:01 to Sep 06 23:59 right? I'm waiting for a response from Customer "Lack of" Support, and was just wondering if anyone else had any issues with this bonus...

[/ QUOTE ]

Mine was exactly the same. I emailed them and they fixed it immediately.

[Escape]

Everything went smooth here.

[KKbluff]

The only problems I'm having are with the tables freezing...