My Correspondance with "Fast Poker" (long)

[augie00]

I put Fast Poker in quotation marks in the title because at this point I am having a hard time believing they are an actual poker site. There is a better chance it's all an elaborate scam to sucker a few people in to depositing a couple hundo and then refusing to pay the cashout.

So, for your amusement and bemusement, I present to you, my correspondance with "Fast Poker."

Well, first, a little background. My friend Justin noticed that there was a mighty sweet 10/20 game going on FastPoker. There were 3 or 4 going to nearly every showdown, massive pots. We both decided to make a deposit, and I deposited $500 through Firepay. Then, we realized that FastPoker does not credit your poker account with your full deposit immediatley. They HOLD YOUR MONEY for FOURTEEN days, for seemingly no aparent reason.

I am immediatley disgusted and want my money back at once. I go to their cashout page and notice that I am not allowed to cash out through Firepay for some god forsaken reason, so I send them the first of many e-mails.

I begin,

Hello. I wish to have a withdrawl credited back to my firepay account. If this isn't possible, will you assist me in transferring my funds to my US bank account? Thanks.

They respond with this gem...

Hi Brad,
You need to request a withdrawal on the fast poker site. You will then
be
advised if anything else is needed.

Thanks

Alan


Well done. You didn't answer either of my questions.

I respond,

Wow...you've got to be kidding me. All I asked is if it's possible to withdraw to my FIREPAY account. Can you answer me that question?

They Respond...

Hi Brad,

Unfortunately it is not possible to withdraw by firepay. Withdrawing by
bankwire is fine though. We offer one free Standard Bank Wire refund
per
calendar month. You can request this on the site. Bank Wires should
reach your
account within 4-6 working days.

Regards

Alan

So all it took was a little insult to get a legitimate answer out of these people. Okay, so you are mentally handicapped and can't simply cash me out through firepay, like nearly every poker site can. That's fine, bank wire it is. I request a cashout, and...

Dear Brad,

Casino Craze is committed to ensuring safety and security for all members. As part of an ongoing 'Know Your Customer' initiative we are required to request documentation from you following your request for a withdrawal.

A copy of an Identification Document (Drivers License or Passport)

A copy of bill showing your name and home address

A copy of the heading from your debit/credit card statement that you use to fund your FirePay account (in the interests of privacy we would only wish to see the name address and card number/account number)

Faxes should be sent to +44 207 117 1516 and include your Customer Account Number - ensuring that copies are clear and easily read will assist us in processing your withdrawal.

Documents may be sent as an email attachment - please ensure that your Customer Account Number is included in the subject heading.

All documentation is treated as private and confidential, full security is applied.

If you have any problems please don't hesitate to call on (please supply the number that is applicable for the country of origin).

We apologise for any inconvenience this may cause, our commitment is to quality customer service - accordingly we are required to ensure security for all our customers.

Kind regards,

Declan


I instantly get pissed off and respond with...

Is this a joke? I am not withdrawing a cent of winnings...just my own ORIGINAL DEPOSIT. I'm taking back my own money, nobody elses. Why didn't you ask for all this crap when I originally deposited? Furthermore, why wasn't I aware that any of this information was required to withdraw? I am not a happy customer.

I knew I wouldn't get anywhere with this, but I wanted them to know that I am not fooling around, and I intend to recieve my money.

They respond,

Dear Brad,

While we understand that this process can be frustrating, it is
necessary to
assure the security of financial transactions on our site. Internet
fraud is
a reality, and as a publicly traded and internationally respected
casino, we
must be diligent to prevent it. While this may inconvenience our
legitimate
customers, we do this for your and our protection.

Unfortunately, we cannot proceed with any account transactions until
the
requested documentation has been received. Please forward the
requested
documents to us at your earliest convenience so we can clear this
matter as
soon as possible.

Please let us know if you have any questions regarding what needs to be
sent.

Thank you again for your cooperation!

Kind Regards,

Paul

While this is nothing but a BS form-letter response, answering none of my questions, I decide to be a good little boy and send them what they want.

The documents requested are provided as three seperate attachments to this email. My latest bank statement is "bankstatement.jpg" my drivers liscense is "liscense.jpg" and my bill for community college is "bill.jpg" Once again, my account number is xxxxxxx. Thank you.

Brad Augsburger

A nice response follows, and for a brief period of time, there is hope in my eyes

Dear Brad,

Thank you for supplying the requested documentation. These have been
forwarded
to the relevant department for verification. Your pending withdrawal
will be
processed once verification of your documents has been successfully
completed.
Under normal circumstances, this process should take no longer than
24-48
business hours and we will contact you via e-mail as soon as we have an
update.

Many thanks for your assistance with our "Know Your Customer" Policy.
We
understand that this processs is an inconvenience to our legitimate
customers,
but it is necessary to assure the security of financial transactions
on our
site. Internet fraud is a reality, and as an internationally respected
gaming
site, we must be diligent to prevent it. Again, we thank you for your
cooperation.

Kind regards,

Larry


I recieved this letter on 5/20. FOUR days later (two days after I'm already supposed to have my money, I get this:

Hi Brad,

Thanks for your email,

All documents we received have been perfect, thank you. I do apologize
for the
delay here. Your funds will be sent in the next 24-48 hours. I know
you`ve
heard this before but what I say is fact.

Kind regards

Jonathan

You're right, Jonathan. I have heard this before. Four days ago. Well, I am happy, because at least I am getting my money, right? Wrong. I send another unhappy email after the 48th hour has passed, and I get this one SEVEN days after my cashout was supposed to have gone through.

Dear Brad,

Thank you for your email. There is a delay in processing withdrawals
and we
sincerely apologise for the inconvenience. Unfortunately, we do not
process
withdrawals at the weekend and since Monday is a bank holiday in the
UK, we
will not process withdrawals this Monday. The withdrawal should be
processed
on Tuesday and we will contact you via email after it has been
processed.
If you have any further queries please do not hesitate to contact us.

Kindest regards,

Gearoid


I respond with an email which is basically "what the hell happened" and they respond with,

Dear Brad,

There is a slight backlog in the accounts department. As advised this
should
be processed on tuesday.

I apologise for this delay.

Kind regards

Alan


Well, at least I know this wasn't a form letter response (although it is obvious BS) because he spelled the word APOLOGGIZE wrong. Good work. I wait another FOUR days, e-mail them back saying "uh, where is my money" and I get another doozy:

Dear Brad,

Thank you for your email. Unfortunately, your pending withdrawal has
not been
processed yet and we have sent a request to our accounting department
to
process the withdrawal. We sincerely apologise for the delay and we
will
contact you soon with confirmation via email after it has been
processed.
If you have any further queries please do not hesitate to contact us.

Kindest regards,

Gearoid

I respond immediatley with, "yeah, um, yeah, what's the problem?" Their answer?

Dear Brad,

There is a backlog with withdrawals being sent at the moment. We are
working
hard to have all funds processed and sent ASAP. We have again contacted
our
accounting department to inform them that you have yet to receive your
funds.
We are hoping that this delay will be rectified very soon.

Again, we apologise for this delay. Should you have any further
questions
please do not hesitate to contact us.

Kind regards,
Rosie.



In a nutshell, I've been dealing with these lame ass mofos for 11 days now, and I still don't have my money, or even a letter saying that they are going to send my money.

If you're even thinking about playing at fast poker, don't. Unless you don't like money for some reason. Updates sure to follow (unless the quit emailing me).

[QTip]

It's common for those in Europe to spell the words that we end in "ze" with "se". Just FYI.

Sorry to hear about your trouble.

[krazyace5]

Thanks for the warning, hope you get your money back.

[gila]

FWIW, I too had a hassle with the withdraw from FP, but did get paid eventually

[augie00]

[ QUOTE ]
FWIW, I too had a hassle with the withdraw from FP, but did get paid eventually

[/ QUOTE ]

That is good to hear. Thank you. Did you have a bank-wire transfer as well?

[gila]

No, it was either neteller or firepay; must have been neteller considering your attempt with firepay. I had to send the doc.s though, and had to wait a little while. It really pissed me off and will probably not go back, which is to bad cause the games there are even juicier than pacific. EVERYBODY in almost every hand at 5/10 full.

[bpb]

Keep in mind that Fast Poker seized $1500 from a player for unlimited raising while heads up with the nut flush. So while you are hitting those juicy 10/20 games, be aware that your bankroll may be confiscated if you play well.

[Tapin]

Heh, any chance we can hear the rest of that story?

(No, I'm not skeptical -- it just sounds like a good story, probably particularly since I wasn't the one who had my money confiscated.)

[Just The Facts]

[ QUOTE ]
Keep in mind that Fast Poker seized $1500 from a player for unlimited raising while heads up with the nut flush. So while you are hitting those juicy 10/20 games, be aware that your bankroll may be confiscated if you play well.

[/ QUOTE ]

Is it not a tad bit possible that his money was seized along with the non-nut flush player who was dumping chips to him?

Half facts are a better story, yes. But rarely truthful.

JtF

[Synergistic Explosions]

I read the whole story line at ECD forums about this player who got screwed. I believe him, and so did everyone else. In fact, another poker room called PokerRewards reimbursed him what was stolen from him.

I thought that was pretty classy for a poker site to do that wasn't even associated with Fast Poker.