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#1
03-04-2005, 02:57 AM
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Dell Customer Support ROCKS!
Recently ordered a new laptop, and the ship date on it was March 11th (Friday), and with all dell orders you have to sign for the package. I have to go out of town on the 12th (Saturday), and so with the regular shipping I wouldn't be able to be home to sign for it. I opened up a live chat with one of their representatives and told them my problem, as I was going to have them ship it to my friend's place. And they upgraded it to overnight express shipping for free.
That's awesome. 
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#2
03-04-2005, 03:08 AM
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Re: Dell Customer Support ROCKS!
I'm assuming that was sarcastic.
If not, don't hold your breath. Dell's customer support is rivaled only by Party's. -2kF
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#3
03-04-2005, 03:13 AM
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Re: Dell Customer Support ROCKS!
The only time I've dealt with Dell's support, I had a great experience. The DVD decoder chip on my laptop's combo drive barfed, and they sent me an upgrade - from an 8x CD burner/DVD combo to a 32x burner combo drive.
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#4
03-04-2005, 03:18 AM
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Re: Dell Customer Support ROCKS!
Wow. These are the first two positive reports I've heard. I'm still physically recovering from the six months I wasted trying to deal with those dunces.
-2kF
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#5
03-04-2005, 04:11 AM
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Re: Dell Customer Support ROCKS!
[ QUOTE ]
Wow. These are the first two positive reports I've heard. I'm still physically recovering from the six months I wasted trying to deal with those dunces. -2kF [/ QUOTE ] I have to side with 2KFlushes here. Dell support is such an oxymoron it gives other oxymorons a bad name. You two who had good experiences are the exceptions rather than the rule.
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#6
03-04-2005, 04:13 AM
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Re: Dell Customer Support ROCKS!
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#8
03-04-2005, 04:27 AM
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Re: Dell Customer Support ROCKS!
Never wanted to go Dell and then I finally bit the bullet with the 2001fp and was like, "what was I worrying about before?" When I had some trouble with the delivery and they wouldnt let me chat online with customer support because it said I hadnt ordered a product, which I obviously had, I started to get really pissed. Took me half an hour to finally get in contact with them. Now I know why I didnt want to go Dell in the first place. At least the product is sweet.
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#9
03-04-2005, 07:17 AM
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Re: Dell Customer Support ROCKS!
[ QUOTE ]
Recently ordered a new laptop, and the ship date on it was March 11th (Friday), and with all dell orders you have to sign for the package. I have to go out of town on the 12th (Saturday), and so with the regular shipping I wouldn't be able to be home to sign for it. I opened up a live chat with one of their representatives and told them my problem, as I was going to have them ship it to my friend's place. And they upgraded it to overnight express shipping for free. That's awesome. [/ QUOTE ] That was sales, they are not too bad. Tech support is the real fun
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#10
03-04-2005, 07:33 AM
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Re: Dell Customer Support ROCKS!
[ QUOTE ]
I'm assuming that was sarcastic. If not, don't hold your breath. Dell's customer support is rivaled only by Party's. -2kF [/ QUOTE ] Wow Party are awful, Dell have the best Customer Services of any company I ever dealt with, and its not even close. Mack
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