I still haven't recieved my money from EUROBET - Page 2

Zelcious · #11 07-01-2005, 06:10 AM

Just an update, two week since I sent the request and 10 days since the cashier page said "sent". Still no money at my bankaccount.

gronmo · #12 07-01-2005, 12:39 PM

Probably an error on their end. I recently got a delay in multipoker cashouts (took 9 work days instead of 1-2). After emailing pay-pro in turned out there was an error by mp. Make sure you sent your email to the appropriate adress. After I complained they transferred the money directly into my bank account the next day.

Zelcious · #13 07-01-2005, 06:47 PM

What do you mean by the appropriate adress ?
I'm pretty sure eurobet messed up but what should I do, I have mailed them four times and each time they say I will get my money. Btw Eurobet doesn't use pay-pro. I don't believe that a banktransfer takes 8 business days. Max 2 days, 3 is extreme.

signal · #14 07-01-2005, 06:55 PM

Hi again,

[ QUOTE ]
I have mailed them four times and each time they say I will get my money.

[/ QUOTE ]

You need to call them or have them call you back; get them on the phone & get an answer.

I still don't think they're out to screw you over.

Once you have them on the phone do not take any partial answers; let them know you're upset and you demand satisfaction.

Unless you have done something sketchy they will pay you. good luck.

Zelcious · #15 07-02-2005, 07:41 AM

I sent a message to the technical department and they confirmed alteast that my bank details where the exact same as the previous transfer so it can't be me that faulted.

Zelcious · #16 07-04-2005, 10:18 AM

Still no progress but atleast I have gotten them to check with the financial department. This sucks so hard.

gronmo · #17 07-04-2005, 03:33 PM

[ QUOTE ]
What do you mean by the appropriate adress ?
I'm pretty sure eurobet messed up but what should I do, I have mailed them four times and each time they say I will get my money. Btw Eurobet doesn't use pay-pro. I don't believe that a banktransfer takes 8 business days. Max 2 days, 3 is extreme.

[/ QUOTE ]

When I contacted multipoker at info@multipoker.com they were pretty clueless and said I would eventually get my money. When I contacted them at payments@multipoker.com , they fixed the problem right away and the money was in my bank account within hours. My money had then been missing for 9 working days when the normal cashout used to be 1-2 days.