Anybody have a dispute with Bet365?

[GoCubsGo]

I did the Bet365 September bonus on Thursday and Friday - the 29th and 30th. I played $.50/$1 and completed 509 raked hands when all was said and done. The time zones are different, but I did finished in the afternoon on Friday, so there's no doubt that I beat the deadline. After Thursday, I emailed them and got $100 for 250 raked hands - $50 from the first time deposit bonus. However, on Friday I emailed them and they responded saying I have still only played 253 raked hands, even though I clearly played 509. I definitely am not making a mistake. Their records do not support my claim, and I've now been waiting since yesterday for a reply. How can I get my money? I have the hand histories on my hard drive and offered to send them as proof. Has anybody ever had an issue like this and did it get solved or did you not get your money?

[uncleshady]

You can clear their signup bonus with .50/1 but the September and October bonuses have to be cleared at 1/2 LHE or .50/1 NL. Sounds hands over your signup bonus "didnt count".

They were excellent when I contacted them...quick replies and got my money fast. I cleared the new player and sep bonuses @ 1/2 limit - $150 for 500 hands.

[GoCubsGo]

I played $.50/$1 NL . I've checked and double checked everything and can't find anything I did wrong.

[Bradyams]

Are you sure you're counting raked hands, and not something like dealt hands? Bet365 support, although somewhat slow, was very cooperative, and didn't make any mistakes with me.

How many raked hands does the counter in the lobby window say you have played?

[GoCubsGo]

Yep, I'm counting raked hands. I'm positive of this because it took forever because many of the hands did not reach the required amount. PokerTracker says I played something like 1200 dealt hands. The lobby said I played 509 hands, but now it says 0 because it's a new month, week, and day.

[Hojglad]

[ QUOTE ]
You can clear their signup bonus with .50/1 but the September and October bonuses have to be cleared at 1/2 LHE or .50/1 NL. Sounds hands over your signup bonus "didnt count".

[/ QUOTE ]
No they don't. I cleared the September reload exclusively at 0.5/1. My experience is shared by a couple other posters that I know of.

[uncleshady]

[ QUOTE ]
No they don't. I cleared the September reload exclusively at 0.5/1. My experience is shared by a couple other posters that I know of.

[/ QUOTE ]

I was aware of that as well. I read on a different forum that a person tried the same and was denied so I didnt want to give bad or false info.

[theben]

give them some time. when i did some bon last month, they didnt give some until about 3 days after i played my last hand. i think theres quite a bit of lag in this sometimes

[celiboy]

In your first month can you get both the $50 sign up bonus and the $100 October bonus? In other words 500 raked hands = $150 in bonus?

[jds1201]

you can certainly do both in the same month. I did the whole 750 to be sure, but some people on here have certainly said that they were able to double count the first 250.

[PygmyHero]

[ QUOTE ]
In your first month can you get both the $50 sign up bonus and the $100 October bonus? In other words 500 raked hands = $150 in bonus?

[/ QUOTE ]
Yes.

That is what I did in September. Additonally, read ottsville's post earlier in the thread:
[ QUOTE ]
I cleared the new player and sep bonuses @ 1/2 limit - $150 for 500 hands.


[/ QUOTE ]
Same thing as what I did. Please read the whole thread next time.

[LALDAAS]

Seriously I never had more trouble with a poker room ever.

Although most issues are my own fault. With this site you must register with the same E-mail as the you registered with Neteller.If you do not it will be a world of problems.

To make this worst I have comcast for ISP. Which the reject all E-mails. LOL required 4 phone calls to get things straight.

I now have cashed out as of Saturday and still awaiting the cash to hit Neteller.

I figure by tonight the funds should be available.

Over all this is just my indivdual experiance and all I have to say is thier CS is awsome.

[SteamingFish]

[ QUOTE ]
give them some time. when i did some bon last month, they didnt give some until about 3 days after i played my last hand. i think theres quite a bit of lag in this sometimes

[/ QUOTE ]
Same here, except it was two days for me.

[GoCubsGo]

They finally replied today, saying I have 498 raked hands for the month of September, but they'll give me the full bonus anyway. For a second I was going to do the October bonus to reward their generosity, then realized they were making me feel bad for their error. I clearly remember having 509 raked hands. I'm outta there. Now I just got to search the forum for how to withdrawal, as I remember people saying there is some weird password and you have to do it through Neteller's site.

[celiboy]

Some people stated that this clears also at .5/1. Well I can say that this is no longer true as I just played over an hour there and it shows me as having 0 raked hands. I exited and re-logged into their system so it's not a lag of any kind. Looks like this must be cleared at 1/2.

[uaw420rook]

I had my most success in calling them. It is a bit confusing at first. You have to play 1/2 limit or higher. .50/1 NL or higher. Just like Cryptos. Too CubsWin, You just taught me a lesson, and that is don't chase bonuses at the last minute. I always play 10 to 15 percent over the requirement on the easy bonuses. Some may call it Cover play, I call it paying forward. Ive seen other posters on here that should consider paying forward a little. While these bonuses fill our bankrolls, they also help keep fish alive, and flat out whoring them to the bone, drys these bonuses up faster. Be a good little whore and Pay it forward. BTW Im a poker whore, I could care less about casino whoring and God Bless Woody Hayes.

also, it can take a while before the counter of raked hands in their servers matches the one you see in the lobby; go to the software Menu->Raked Hands->October and it takes a while for it to count your most recent raked hands - even a few hours