Pat / Pokertracker - Fantastic support as ever

[RevAgain]

Getting emailed back from support to fix the problem (which was probably my fault in the first place) within an hour on a Sunday. Can you imagine any 'name' company providing this?

Cheers Pat, keep up the great work!

[hhughes]

Just chiming in here:

Had my HD go down on me last month...Thought I was gonna hafta re-buy PT...emailed Pat and he said no problem, just re-download PT and send him the registration code and there would be no charge.

This is a quality progam and a quality person behind it...I hope u make a mint Pat. I know its helped my game.

[flub]

I also received excellent support from PT this weekend.

Thx PT team,
-f

[grimel]

I'm at the point if I recieve viable support for anything I brag about it. I had email from PT in less than 10 min late night activating PT and answering questions.

If some US companies would take a lesson proffits would soar.

[Tk79]

I also had a problem with my hand histories from (guess where) AP. Emailed support and he told me he would work on a patch for me. It was emailed to me and intsalled and working perfectly the same day. 2 big thumbs up.

[1C5]

Pat is the best!! /images/graemlins/cool.gif

[IggyWH]

What do you expect from 2 Pittsburgh guys?

[TomBrooks]

Thanks Pat. Your support is much appreciated.

----
I think this thread title was meant to be either:
Support as fantasic as ever, or
Fantastic support as always.

[Talk2BigSteve]

I had some nasty viruses on my computer and was going to have to do complete reformat, I e-mailed Pat and he gave me a list of what I needed to burn down to a DVD+R. When I got the computer back up I sent him the new code and 19 minutes later I had a registered copy of PT back, uploaded the files he told me to save, and I did not lose a single hand of history!!! PAT IS AWESOME!!!!

Big Steve /images/graemlins/cool.gif

[wateronrock]

I couldn't agree more. Great job with your product Pat.

I don't know how he does it?

[BOTW]

I also had a problem with PT this Sunday morning and it was resolved in 17 minutes. Amazing!

[grimel]

Scary huh?

[Talk2BigSteve]

Does Pat post on here ever???

Big Steve /images/graemlins/cool.gif

[kdog]

[ QUOTE ]
Does Pat post on here ever???

[/ QUOTE ]

yes. His posting nick is PTrackPat.

[jayboo]

I recently had my hard drive crash and when i got a new one
pat had me download the software and he emailed me the
code within 20 minutes. /images/graemlins/grin.gif
He is the man and i could not agree more with everyone
thoughts here. Keep up the good work. Jay

[Eihli]

I feel guilty paying only $40 for such a great product and support.