Documentation needed for Neteller withdrawal (Prima)

[kylma]

I tried to withdraw a small amount of money (~$170 or so) from a Prima site. I had deposited using Neteller, and want to withdraw to Neteller, too, of course..

After a few days the withdrawal is no more pending (account at $0, too) but has not hit Neteller. I contact live support who tells me I need to provide documentation (full name, date of birth, address etc) scan/fax .. bs pain in the ass

- Is there any sense in requiring documentation when someone deposits and withdraws using Neteller?
- If the answer to the first question is "no", what are the odds that I'll ever recieve the money ?
- Has this happened to you at Atzec or another Prima site? I've made a Neteller withdrawal in about 30 poker sites, and this is the first time I need to provide docs.