problems with UB customer service

[stu-unger]

UB is really starting to piss me off. i have emailed customer service 5 times since friday night with no answer. i have always been a big fan of UB but this is not cool. has anyone else had serious problems with UBs customer service?

[mcozzy1]

Yeah. They've really gone downhill the last 5 or 6 months. They used to take care of problems right away, now it takes several e-mails to accomplish the same thing.

I'm still trying to get in touch with them about 2 issues.

Sometimes they answer their e-mail and sometimes they don't.

[theben]

yes. thier CS is a getting pretty slow and thier answers usually suck. i've quit UB for about a month now and i dont plan on ever going back.

[lmw]

i was having the same problem. It was taking three days to get my hand histories emailed to me. Today i recieved responses on about 10 emails i had sent in the last week, so hopefully they have corrected this problem.