3% Savings - ING Direct - Any Experience with this?

[Rooster71]

I am permanently disabled and am looking to take a more active role in investments since I am no longer working. My primary plans involve real estate, however I am looking for a place to put money in the interim where I can receive a decent return while keeping liquid. I am impressed with ING Direct's rates, but I am somewhat apprehensive about investing the majority of my liquid net worth via the Internet (where there is no local branch).

I have used Scottrade considerably in the past, but they have a local office. So I am not new to doing financial transactions over the web, but what bothers be about ING is that I wonder "where I would go if any problem arises?" Does anyone here have any experience with ING Direct? If so, what can I expect as far as service and speed of transactions?

Any input is appreciated.

-Rob