Two Plus Two Older Archives  

Go Back   Two Plus Two Older Archives > General Gambling > Computer Technical Help

Reply
 
Thread Tools Display Modes
  #1  
Old 12-16-2005, 05:39 PM
ripdog ripdog is offline
Senior Member
 
Join Date: Sep 2002
Location: Seattle area
Posts: 305
Default Earthlink ADSL Support trip report

I finally got fed up with losing my DSL connection 3 times a day and emailed Earthlink support with a very nice description of my problem and a DSL event log that showed all of the disconnects in tha last 24 hours. They sent back a form letter saying that they don't respond to emails. Fck! No, I have to go to their site and fill out a "form". I filled it out and sent it in and went to make lunch. I come back to the computer after 10 minutes or so and there's a "live chat" box open on the desktop. Whoops.

I respond "whoops, didn't know it was going to live chat." Timothy M. responds "How can I help you?"

I describe the disconnect problems and he suggests that I try everything I've already tried, you know, shut down computer, shut modem off, wait 3 minutes.

I let him know that I don't think I should have to waste 30 minutes a day shutting everything down and turning it all back on again and can he suggest something else? He suggests that I "swap the ends of the Cable between the Modem and Phone Jack and Modem and Computer." I say "I'll try that." Then, just to be sure I'm not having a shroom or acid flashback, I say "just flip the cord around?" he says "Yes, you are correct." I can't do it right this second (screaming baby) so I thank him for his help and tell him I'll have to contact him later if I'm still having problems.

I immediately felt like asking him if it's because the 1's only go one direction in cords while the 0's will go either way. Then I want to ask him if I've just been Punk'd, but I don't know if they get that show in India so it might be a big waste of time to write all that.

FWIW, the problems that dumps my connection is always a PPPoE connection failure. But that problem will be solved as soon as I flip my cords around!
Reply With Quote
  #2  
Old 12-16-2005, 05:51 PM
send_the_msg send_the_msg is offline
Member
 
Join Date: Apr 2005
Location: Seattle, WA
Posts: 38
Default Re: Earthlink ADSL Support trip report

why are you using pppoe?
Reply With Quote
  #3  
Old 12-16-2005, 06:17 PM
ripdog ripdog is offline
Senior Member
 
Join Date: Sep 2002
Location: Seattle area
Posts: 305
Default Re: Earthlink ADSL Support trip report

[ QUOTE ]
why are you using pppoe?

[/ QUOTE ]

Earthlink is using it and I'm stuck with it. I don't know enough about it to speak intelligently. What do you know about it?
Reply With Quote
  #4  
Old 12-18-2005, 04:47 AM
wonderwes wonderwes is offline
Junior Member
 
Join Date: May 2003
Location: Austin, Tx
Posts: 14
Default Re: Earthlink ADSL Support trip report

If you get a seperate linksys router (like a wrt54g), it can handle the PPPoE interface instead of having to do it through Windows XP.

The disconnects could be related to a numerous amount of issues. If you are having packet loss, your dsl could be dropping all the time that could be causing you always to re login with PPPoE.

A good way to test, try a unlimited ping to a popular site.

Go to run, type cmd, get to a prompt then type ping -t www.yahoo.com . Let that run for 20-30 times. If it does randomly drop off (no ping reply) copy that and email that to earthlink (if they will accept that email). You could at least copy/paste it in the chat.

If you get a Linksys router you can have it handle the PPPoE and it will take care of constantly relogging in your DSL. You will still need to use your dsl router (so you'll be running 2 routers).

Either 2 main possibilites. Your DSL is dropping packets so the connection is hanging up, or something screwy on their side or your windows box is making you have to constantly relogin by PPPoE.

Give more info to see if the status improves.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 06:52 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.