absolute arp/ email... am I making sense?

[lane mcbride]

I don't think my arp points are being earned like they should. I sent absolute an email (as shown below)... but they didn't seem to answer my question... is there a way to make this clear... do i even know what I'm talking about... I swear I do, but their response made me think i wasn't being clear... any suggestions?

Dear xxxx,

Thanks for your message.

Please find attached the your ARP counting for today. Please note that you have
been accumulating point with no problems.

We hope this has helped you with your question. If you have any other questions
please be sure to let us know.

Regards,

AD Nichols
Team Absolute ~
"Continuing to be the Best and Most Trusted"


--Original Message--
From: xxxxx
Date: 10/20/05
To: support@absolutepoker.com
Subject: RE:arp points not accumulating [#xxxxx]

they were accumulating fine until today.
I just played about 20 raked hands and only got 7 arp points.
starting with hand 209101046 and ending with hand 209110702

my arp points went from 6140 to 6147 after those 20 hands.
my bonus points went from 2 to 19 (so I got 17 bonus points but only 7 arp
points).

arp points should accumulate at least as fast as bonus points right? in
fact, they should accumulate faster.


>From: support@absolutepoker.com
>To: zzzzzzzzzzzz
>Subject: RE:arp points not accumulating [#1246132]
>Date: Thu, 20 Oct 2005 21:42:13 -0400
>
>
>Dear xxxxxxxxxxxxx,
>
>Thank you for contacting us.
>
>In regards to your concern, let us inform you that our records show that
>you have been accumulating ARP's with no problem. As a matter of fact, you
>have accumulated more than 611 ARP's in the last two days. If you have any
>particular hand to review or any specific information to check, please
>provide us with it in order to investigate this further.
>
>Do not hesitate to contact us back if you have any further questions or
>concerns.
>
>Thanks for playing at Absolute Poker! If there is anything else we can
>help you with, please let us know. We're here for you!
>
>Sincerely,
>
>AD Nichols
>Team Absolute ~ Customer Support
>"Continuing to be the Best and Most Trusted"
>Support@AbsolutePoker.com
>
>Refer your friends to Absolute Poker today and we’ll hand you some FREE
>cash. See www.absolutepoker.com/promotionsReferAFriend.asp for more
>details!
>
>--Original Message--
>From: xxxxxxxxx
>Date: 10/20/05
>To: support@absolutepoker.com
>Subject: arp points not accumulating[#1246132]
>
>Hi. I play at your site all the time... for some reason I don't think my
>arp
>points are accumulating like they should. I keep playing hands that should
>get me arp points, but I don't seem to be getting anywhere near the amount
>I
>should... do you know what the problem may be?
>
>thanks in advance

***** since then I have cleared 300 bonus points but only accumulated 60 or so arp points. I sent them an email a few hours ago but haven't got a response.