Does anyone here use Vonage?

[chesspain]

As I began investigating land-line phone service for my new condo, I learned about Vonage VoIP, and thought that the $14.95/month for 500 minutes would be perfect for my needs, and much cheaper than the approx. $40/month basic, traditional phone service would cost.

However, when I went to C'NET, I was taken aback by all of the postings from customers who were disappointed and outraged by their dealings with this company, and more specifically, with the seeming lack of customer service.

Although most of the problems seem to deal with difficulties transfering one's prior land-line (which won't be an issue for me), this could be an issue for my soon-to-be ex-wife, who thought she would switch as well so that we could have unlimited in-network calling, as we will have fully shared custody.

At this point, I am assuming I will avoid Vonage unless I can be convinced otherwise.

[kenberman]

I use it. it's fine.

[Randy_Refeld]

I use Vonage. I wasn't able to keep my old phone number but it works fine. After taxes my bill is $27 a month for unlimited calling to the US and Canada.

[rmarotti]

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I use it. it's fine.

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[kdog]

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Although most of the problems seem to deal with difficulties transfering one's prior land-line (which won't be an issue for me), this could be an issue for my soon-to-be ex-wife, who thought she would switch as well so that we could have unlimited in-network calling, as we will have fully shared custody.



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Not all numbers can be transferred and for those that can there is a waiting period of up to 20 days while they get it done. You can check on the website whether or not yours can be transferred.

[jakethebake]

I use lingo. it works fine too. No taxes. it's like 14.95/mo.

[wacki]

I've had zero problems with Skype.

[touchfaith]

Edjumacate me.

From a consumer standpoint, what is the attraction to VoIP?

The dialtone is one of, if not the number one piece of technology that is expected to work nearly 100% of the time. To the point that it is taken for granted.

If I don't get dialtone, I fully expect buildings to be burning around me and the ground to open up.

Has VoIP gotten there yet? Last I researched it, it was not.

[webmonarch]

I use it The only thing I would warn is that depending on how finicky your Internet connection is, it may crap out occasionally. Basically, I have a cell phone and the Vonage, and the combination works well.

Vonage is also great while sitting on hold for a non-toll free number.

One caveat, the number transfer was horrible. I think it may have been Verizon (my previous provider, in my case).

Overall, I think its worthwhile, esp. for the price.

[BoogerFace]

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Edjumacate me.

From a consumer standpoint, what is the attraction to VoIP?


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I think #1 is: Not having to deal with "The Phone Company."

#2 is saving money.

Not there yet? Depends on what you consider VoIP. Telephone service from your cable company is 'there'. I used it for about a year before I decided to go all cellular. Cable phone is as reliable as landline. Voice quality isn't as good, however.