Party Poker--For Your Peace of Mind (low, low, content)

[feelixthegreek]

My friend emailed me a bad beat hand history yesterday, and in the process he accidently forwarded it back to Party. As a result, he got the following response:

Dear John,
>
>Thank you for contacting us.
>
>Responding to your complaint about a series of losses at our tables, over
>Mail, we have initiated an in-depth and systematic investigation into all
>the aspects of your gameplay. Broadly, there are two aspects that one would
>seek to examine, before coming to a fair conclusion of an online card room
>such as ours.
>
>1. The players at the table (where there is manual intervention).
>2. The technical aspect, which runs the game.
>
>Our investigation was directed in an effort to investigate and address both
>these aspects. We began by examining all the hand histories of your games
>for the past few weeks. Our endeavor was to identify the pattern of play
>that you had complained about. We have further investigated the players who
>have been playing a significant number of hands, with you, verifying their
>accounts, examining their game patterns, and logged in complaints (if any)
>and their standing with the site, before arriving at a conclusion.
>
>This entire process allowed us to methodically examine thousands of hand
>histories, and we see that there has not been any unfair advantage given to
>any player. We can attest to the fact that there has not been any foul play
>at the tables.
>
>John, as you would agree, in any online business such as ours, the most
>vital aspect to which everything boils down to is 'Trust'. We cannot begin
>to overemphasize its importance nor have we ever made it an issue of
>compromise. That is something that we just cannot afford.
>
>In fact it is our integrity principles that have earned us the trust and
>loyalty of our players. We make every effort to ensure a fair and safe
>environment for all players.
>
>The systems, algorithms and practices at POKER.com exist to ensure total
>fairness to each and every player. Our Random Number Generation (RNG)
>system operates at the highest level of encryption and randomness, to
>ensure fairness without exception.
>Because the numbers the RNG generates are completely random, both the
>player and the online poker room are assured of complete fairness.
>
>We are licensed and regulated by the Government of Gibraltar and adhere to
>their strict rules to ensure system trust, safety and reliability. Further,
>our games are independently tested by a leading gaming software testing
>laboratory, iTech Labs, to ensure that the games operate correctly, are
>fair, their outcomes are not predictable and that the system is reliable,
>resilient and otherwise up to the highest standards of software integrity,
>including: change control mechanism recording, access control,
>fingerprinting the executables and regular monitoring of critical
>components of the system. In short, when playing at our site you may rest
>assured that we take your protection as well as our own seriously.
>
>We would like to mention that our Investigations Team periodically looks
>into any kind of unfair or erratic game play, in an effort to prevent
>possible collusion.
>
>Our systems are so built that they do not allow players who happen to be
>associated based on various parameters, to play together on the same
>tables.
>
>John, the only reason, we have stated all the above is to make you feel
>more comfortable about being a part of this site. We believe that that you
>have faced a losing streak and it is just a coincidence. We have also
>forwarded your query to our technical team who would be getting back to you
>after a detailed investigation as to the reason for your disconnections.
>
>You are a very valuable player and we wish you all the best at our tables.
>We would like to thank you for your continuous support and patronage of our
>site.
>
>Contact us anytime, we are available around the clock to assist you with
>your account related questions and suggestions.
>
>Sincerely,
>
>Chintan Shah
>Investigations Team
>alerts@partypoker.com


Anyone else ever seen this form letter?

[brettbrettr]

What makes you think this is a form letter?

[feelixthegreek]

I'm sure you're kidding, but the aggressive use of the players name in that "Mr. Black" Simpsons fashion is my favorite aspect of it.

[chief444]

No, But I really wish Party would do something about the problem they have with people occasionally getting bumped off wait lists.

[brazilio]

[ QUOTE ]
No, But I really wish Party would do something about the problem they have with people occasionally getting bumped off wait lists.

[/ QUOTE ]

YES. That, and getting bumped off all your waitlists if you just pick the first available for another table.