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  #11  
Old 12-22-2005, 08:57 AM
GrannyMae GrannyMae is offline
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Join Date: Sep 2002
Posts: 3,449
Default Re: My netller account was hacked (virus question)

1. firepay sucks. period. they "lost" several of my withdrawals for 1-3 months.

2. [ QUOTE ]
1) NETeller needs to revisit its policies. Allowing instaCASH without proof of funds, opens itself and its clients up to fraud like I experienced. Allowing immediate use of said funds prior to confirmation is ridiculous considering how many thievery-minded people are preying on the internet.

[/ QUOTE ]

umm, that's the point of insta-cash. these few losses like you describe are BIP the 8.9%

3. have you contacted aloha casino?
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  #12  
Old 12-22-2005, 12:27 PM
DblDownTrent DblDownTrent is offline
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Join Date: Jan 2005
Posts: 25
Default Re: My netller account was hacked (virus question)

here's my story. very similar. not sure if this means it more or less likely it's a keystroke logger, or someone has figured out how to crack neteller....

at 1am a few nights ago, after I was done playing I checked my emails and noticed several neteller confirmation emails for multiple deposits earlier that day - credit cards and bank drafts. I haven't used neteller since Nov 30, so I called them. Someone had apparently hacked my account and deposited about $1500 from a credit card (stolen - I've never used a cc to fund neteller or any online gaming site) to my netteller account. then they did 2 $1500 EFT transfers from my bank account to neteller (so trying to steal $3000 from me). they then took the $4500 and deposited it to a ladbrokes account (UK casino). At this point, neteller froze my account so no further damage could be done. I call my bank to put a stop payment on the $3k+fee transfers to neteller.

So, this morning I have an email (in spanish) from Ladbrokes thanking me for registering at their site - apparently the hackers had to use my email address so they could deposit with neteller. I call the customer service number from the email and they look into it. an hour later, I call ladbrokes back. They have tracked down the account, a 3500 euro deposit was made yesterday and there was still 3000 euros in the account. Fortunately, they froze that account and sent the remaining funds back to neteller - very good customer service.

After telling neteller all this this morning, they tell me I'm fine now and that account will be permanently be closed and I won't be charged anything - I can open a new account if I want LOLOLOL no thanks. They will cover the stolen credit card fees if visa comes after them, and will cancel the EFT transfer. they seem to think I have some virus on my computer - MYTOB - that is new and undetected which allows someone to access my computer keystrokes, etc.. I doubt this as they probably would have gone after some other more lucrative accounts that I access from my computer, but who knows - I'm gonna shut that computer down for a while. I'll let you all know if anything else comes of this. scary stuff.

Neteller wanted to blame the virus, which could be true, but ladbrokes told me they've had several issues recently with europeans (especially spanish accounts) hacking into neteller.
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  #13  
Old 12-22-2005, 01:45 PM
BIGRED BIGRED is offline
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Join Date: Jan 2004
Posts: 159
Default Me too !!!

This happened to me also.
I posted this yesterday, but left out the details because I was more concerned about protecting myself for future attacks rather than dwelling on what happened.

On Tuesday, I logged into Neteller and saw a slew of transactions which I didn't authorize. Two of them were for $1500 + fee InstaCashes, and the rest were for credit deposits. I called Neteller and they transferrred me to their investigations team and the girl that answered (her name was Tara) immediately realized what had happened.

She said many cases were reported recently by other Neteller users, and the IP address that hacked my Neteller is the same as that of these other reported cases. She mentioned the possiblity of a MYTOB virus, as some of you other guys were told.

Of the 2 instacashes, one had already hit my bank and were paid, but the 2nd one was caught in time. The credit cards transactions were done with a stolen cards, as others have reported.

The day after this happened I had Geeks-On-Call come and clean up my computer and install a firewall. Perhaps what happened is also partly my fault because I wasn't very dilligent about internet security before. Anyway, Geeks-On-Call didn't find MYTOB which makes me nervous, but it's consistent with what I was told by Neteller, which is that the hacker will typically remove the MYTOB virus to delete his trace after he gets what he needs.

So, I got all this antivirus and firewall set up, but how secure am I? Luckily, Neteller recognized these instacashes were fraudulent and I won't be charged with the one instacash that hit my bank, but wtf am I supposed to do about this stuff in the future?

I have this firewall now that alerts me when something is trying to access the internet. So had I had this firewall set up at the time of the hacking, would I have been alerted. Or is this virus so new that it would've escaped detection?

Question to those of you that got hacked. Did you guys have a firewall set up when this happened to you?
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  #14  
Old 12-22-2005, 01:59 PM
BIGRED BIGRED is offline
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Join Date: Jan 2004
Posts: 159
Default did you have a firewall set up?

Samething also happened to me... fkin bastard. What kind of internet security measures do you have set up on your computer?

I'm partly at fault for what happened because I was not very good about protecting my computer, but now I have a firewall set up that alerts me when something is trying to access the internet.

So if I had this, then when the MYTOB virus tried to send the keylog info back to the hacker, the firewall would've alerted me about it and I could've stopped it... Or at least that is the idea. Who know if this virus is so advanced that it could've escaped detection.

Did you have a firewall, but still got hacked? If so, then that's scary and I wonder how you other guys are going to protect yourselves?
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  #15  
Old 12-22-2005, 08:18 PM
thatpfunk thatpfunk is offline
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Join Date: Apr 2004
Location: San Diego
Posts: 9
Default Re: did you have a firewall set up?

Regarding the deposits:

Thief steals credit cards. He deposits on my neteller. He then makes purchases with an online merchant.

It makes it impossible (or at least very difficult i would imagine) to trace the cards back the thief.
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  #16  
Old 12-23-2005, 02:56 PM
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Default InstaCash?

Hey I want to inquire about this InstaCash thing.. I have my bank account registered with Neteller. Is it possible that someone could hack into my account and use it for InstaCash transfers (even if I hadn't got any money in my account) and leave me in debt?
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