Run around from epassporte

[octop]

I have been using epassporte for a few weeks and when you reach 5000 dollars in cumulative funds you have to send in a copy of your id and cc ( or cc statement) which is crap to begin with because they don't tell you this when you sign up.
Anyway I sent in my id which i had saved on my computer but took a few days to send in my credit card because I dont have a fax machine (waited to have friend my friend do it at his job since Im not to high on letting some kinkos kid fax my credit card copy to wherever he wants) . Long story short they told me they never got my faxes but I could send in a screenshot of my credit card statement which I did about 30 times. For some reason it would not attatch in their crappy email system. Finally on wendsday they say they got it but my acocunt is still suspended. They have never once emailed me to tell me an attatchment was missing or something was illegible. I had to call them every single time I sent them something to see if it was ok. When I called them today they tell me that their risk department is closed until tuesday. This is getting very frustrating and Im waiting to see the story they will have for me on tuesday.
Has anyone one else had a similar problem and if so how long did it take to straighten out?