UB "cashmas": Where's the money?

[La Brujita]

Does this make sense to anyone?
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Hello,

The tournaments mentioned there [I sent them this link] were not modified to have the cashmas add-on due to a technical issue. All prizes will be manually
adjusted/credited as advertised and all remaining tournaments will be change to have the addition, you can notice by looking at
their name.
The money added is in fact working as it should, adding up to the guaranteed if the minimum is not met and adding up to the total
prizepool if the guaranteed is exceeded.
We apologize for the inconvenience and thank you for your understanding.

[M.B.E.]

They haven't responded to me at all; why do you get such a prompt (though unintelligible) response from UB support?

[La Brujita]

If you start winning tourneys there like I do, maybe you get the responses.