My Pokeroom reload bonus dissapeared

That "TEAMUP" bonus that was valid till dec.15. I got it on the 14th- it was stacked with some other bonus I am playing off. It had an expiration date of February-something. I just finished playing this morning and looked in my account and it's vanished! I just sent pokeroom an email but they never respond to my questions about the software so I'm not expecting a response. Anybody know why they took it back? I withdrew my deposit like an hour later thinking that they don't care. Was I wrong? Still doesn't make sense because it was in my bonus account for like 4-5 days before it vanished. Any ideas?