please read if you played in ub's money added tournaments this weekend

[Dbldaggers]

Wow piece of cake and clear as mud.

Im off to Aruba for sure.

LOL

[img]/images/graemlins/smile.gif[/img]
DD

[Slow Play Ray]

I have only had small issues with UB, and they have always cleared them up to my satisfaction in a reasonable amount of time.

The best one was when I first started playing, I had some garbage hand in the BB after the river card came, I think I had like 5-high or something. I'm not exactly sure how it happened (it was a while ago), either I was about to click check, or in another window and the UB window popped up in my way, but either way I inadvertantly called an all-in with absolutely no piece of the board. I wrote an email to UB complaining about it, and they credited my account the amount I lost in that hand (it was ~$30). I thought this was really cool of them, I probably would have told myself to screw if I were them.

Another good one, but not so much a support issue, was a couple months ago when they had a 6-seated $30+$3 tourney, $2500 guaranteed. Due to some glitch, only 9 people entered, and I was lucky enough to get in. Talk about overlay! I took 3rd, they promptly paid me my $550, and I never heard another thing about it.

All in all, I have been very happy with UB. It is my favorite site to play - they have the nicest and smoothest interface, IMO.

[jb9]

[ QUOTE ]
It very much seems like they have just one promotional person somewhere completely remote (like Neptune perhaps) coming up with their promotional ideas and sending out e-mails about them to all the players.....but allthewhile making absolutely CERTAIN that nobody else at UB knows anything about them.

[/ QUOTE ]

This makes me glad I don't read the promotional e-mails from UB. I was afraid I might be missing out on something, but now I see I'm safe.

By the way, you've just perfectly described the behavior of my department's marketing manager, except he is only mentally on Neptune (he's physically 5 feet away).

He is currently ignoring an e-mail from me that basically says "your draft marketing copy says customers will get X, Y, and Z -- this isn't true -- they will only get X and Z, if they want Y, they have to pay extra for it". I'm pretty sure he is ignoring my e-mail because that is less work than changing his marketing copy.

I suppose this is why the marketing department gets reorganized more often than any other group in the company...

[MicroBob]

this is true. you could get it for free via a TEC freeroll.

however..in their promotional stuff to win it for free they gave the details that I provided.
in other words, if you want to win it for free you have to pay $22 to do it.

[naschburger2]

Bob I agree with you that these problems although mostly resolved are the type that I rarely see on any other site and I have played on 30-40 different internet sites. I rarely play on ultimate bet anymore because the bonus is a joke for small limit players and I have run into either deceptive advertising or outright stupidity. They say that shorting us in the money added tournaments was a technical problem. No, it was either a cheap crooked deception or it was complete stupidity.