Reply from Empire on disconnecting cheaters

[pottie]

Thank you for contacting us.

We do understand and respect your concern, and agree with the fact that the disconnection in this hand may have put you in a disadvantageous position.

Although certain hands look suspicious the fact is that we could never say for sure that a player has disconnected on purpose. We do have records of all players disconnects and details of the hands in which they occur and use this information to make a fair and accurate determination of the players motives. If we find a pattern suggesting that a certain player usually disconnects in key moments of the games where a bet/raise must be called or folded, then we act accordingly by removing that players disconnect protection.

Please keep in mind that a player can and will be legitimately disconnected at times that would look suspicious. If a player demonstrates a pattern of doing this we will remove his protection, even if that player was genuinely experiencing connectivity problems.

Removing a players disconnect protection does not necessarily assume that player was maliciously using the system set up to protect honest players. The protection is a privilege, and we grant it to players that demonstrate a track record of non suspicious play.

Contact us anytime, we are available around the clock to assist you with your account related questions and suggestions.