forgetting password at citadel for ub

I forgot my password and cannot transfer money. Has anyone ever done this? How do you get by it. I clicked on the forgot password link and they sent me the e-mail. But I forgot how I answered the "what is your quest?" question. I thought for sure I was searching for the holy grail, but I can't hack into my own account and their support basically said they can't help me.

So I tried to open a new account, and got some error messages when I tried to transfer money and now I can't remember that exact username.