Good News for VIP Members

[sthief09]

Dear XXXXXXXXX,



Thank You for playing at EmpirePoker.com.

We have received your e-mail request and have some good news for you!

Due to a system error, an erroneous bonus transaction was credited to your account. However, since you are a VIP member and have been a loyal customer to us, we are happy to offer you a $400 bonus for which you will have 30 days to complete 2500 raked hands. You will be receiving an e-mail confirmation shortly describing the specifics of this bonus.

We apologize for the error and would like to assure you that corrective actions have been taken for the error not to repeat.

For more information on endless, non-stop events and promotions taking place on Empire Poker, check the News & Events section of our website.

See you at the tables,



Promotions Department

Empire Poker

www.empirepoker.com

info@empirepoker.com

[ChristinaB]

Shall we accept their divide and conquer tactics?

[sthief09]

[ QUOTE ]
Shall we accept their divide and conquer tactics?

[/ QUOTE ]


hey, I'll take it! [img]/images/graemlins/grin.gif[/img]

at least it proves they don't treat their customers like complete crap... I guess it ALMOST makes up for them denying me the Empire500 bonus.

[lacky]

Aw hell, I gave in too easy

[Losing all]

this is huge! It's sure going to piss off non-members though.

[MarkL444]

I am a VIP and got no such email. Why did you get it and I didnt, this isnt fair. Im emailing support.

[MicroBob]

I just sent them an e-mail and also politely pointed out that I am a VIP member.


I think $400 is acceptable....although I'm not sure why they wouldn't just leave it at $500....what's the big difference anyway??

It's significantly more than I expected from them in this mess. And their response to this situation seems pretty professional to me.


(anxiously awaiting a response to my e-mail...and hopefully $400)!!

[Morta]

I am feeling left out too. Just because he is a vip member he retains most of the original bonus. I am not a vip and thus I am getting nothing but still with the same original premise as a vip member, namely depositing to get a bonus. Hmm ...

[sthief09]

[ QUOTE ]
I am a VIP and got no such email. Why did you get it and I didnt, this isnt fair. Im emailing support.

[/ QUOTE ]

my Empire account name is nymets247 if you want to mention me and how I got it. I can't imagine they'd turn you down if you actually say "my friend, nymets247, got this bonus. why didn't I?" good luck.

[MicroBob]

It's 2 minutes later and I'm still ANXIOUSLY waiting.