Anybody have a dispute with Bet365?

[GoCubsGo]

I did the Bet365 September bonus on Thursday and Friday - the 29th and 30th. I played $.50/$1 and completed 509 raked hands when all was said and done. The time zones are different, but I did finished in the afternoon on Friday, so there's no doubt that I beat the deadline. After Thursday, I emailed them and got $100 for 250 raked hands - $50 from the first time deposit bonus. However, on Friday I emailed them and they responded saying I have still only played 253 raked hands, even though I clearly played 509. I definitely am not making a mistake. Their records do not support my claim, and I've now been waiting since yesterday for a reply. How can I get my money? I have the hand histories on my hard drive and offered to send them as proof. Has anybody ever had an issue like this and did it get solved or did you not get your money?