Bet on U.S.A. Live Support gave me my password!

I tried logging into Betonusa.com but couldnt remember my username so I clicked the Live Support Button:

(Me): I tried logging in but seemed to have forgotten my username
(Them): Can I have your first and last name please?
(Me): XXXXX YYYYYYYYYYY
(Them): Thank you. Just one moment
(Them): username / Password - (My Username) / (My Password)
(Me): Thank you

I cant believe they gave me the username and password just because I told them my name..I am going to email their support and ask if this is standard procedure or if it was a new operators mistake..