Disagreement with a dealer lol, how do you handle this?

[TheCroShow]

so i'm playing at the 1-3 Excalibur poker table, having a good time, not really there to make money because it's so random, case in point, hero max raises preflop with AA and gets 5 or 6 callers...hero somehow pulls off a win with a straight draw on the board AND paired up on the board!! another time i preflop raised with TT in the hole, the entire 10 person table called.

For those that are not familiar with the 1-3 game, there is a single blind of $1 each hand. I was on the blind and there were 4 limpers, I opt to check with A7o.

The flop gives me nothing at all, so I extend my arm, elbow at a 90 degree angle and i motion and point to the next player, indicating a pass. I was sitting back in my chair and it was more comfortable to do so and i had been doing so all night and nobody complained. the dealer gave me a look of absolute disgust as the next 2 players checked and the entire table checked the board. next card! big blank, i knew if i bet out, 2 or 3 would call with bottom pair and i would have to catch an ace or a 7 on the river to win, whatever i'll check..same motion to the next player, next player checks next player goes for chips and i notice the dealer is STILL giving me that look that says "you are a xxxxing idiot!" he says "you have to say check or knock the table, none of this." then he started flailing both arms in the air and said "i don't know what any of this means." he was totally unprofessional, mocked me and pissed me off.

one player bet, and i fired my cards into the muck. the dealer grabs my cards, turns them over and says "Ace of Spades and 7 of Hearts exposed!"

I respond with "Excuse me, what are you doing?"

Dealer: "You exposed your cards, you flipped them over for the entire table to see."

Me: "No that is not true, I folded my cards face down."

Dealer: "No you flipped them over and pushed your cards to the middle."

WOW WOW WOW What a xxxx! I waited about 10 minutes before talking with the poker room manager and he relocated me and told me he would talk with the dealer. Not sure any other way I could have handled it but man...what a xxxx. Fortunately this has been my only negative experience with a dealer during my 1 week stay here in Vegas.

[smoore]

"What are you doing?" <-- first mistake. Instead, say, "Don't turn my cards over, please." If he continues his ass behavior just don't tip him.

edit: oh yeah, after that, when it's your turn and you're going to check, just stare at him.... when he looks at you yell, "CHECK!"

[pshreck]

First of all, you are wrong. Have you ever heard of just saying the word "check"? A dealer who allows new signals to mean check is not doing his job. You were a dumbass, he exposed your cards knowing there was no way in hell he would ever get in trouble for something like that. Deal with it, and learn to say check.

[smoore]

Yeah, he's wrong in his action but he wasn't being an asshat. From this story, it sounds like the dealer was being a complete jerkoff. All the dealer has to do is say, "Excuse me sir, will you please either rap the table or verbally say 'check' next time?"

[Chief911]

Dont be a smartass at the table, and learn to use accepted things for what you want to happen. Practice wrapping the table if you must.

He may have been a jerk about it, but you deserved every bit of it.

Nick

[AKQJ10]

[ QUOTE ]
Practice wrapping the table if you must.

[/ QUOTE ]

I've got some cellophane you can use when you're ready to practice.

[ QUOTE ]

[I] may have been a jerk about it, but you deserved every bit of it.

[/ QUOTE ]

[Eihli]

Any dealer that would mock a player in a 1-3 game for not following a barely significant ruling like this doesn't deserve a job dealing. If dealers act like an ass to every 1-3 player that makes a mistake, there won't be many new players enjoying this game. That costs themselves, their employers, and more importantly me, money.

[KenProspero]

Here's the problem ....

In this case, you knew what you meant with your 'check' motion, and so did he dealer. But if you read through this forum, you'll see many, many cases where someone missed the opportunity to bet because the dealer misunderstood.

When you come down to it, 'non-standard' signals are really hard on the dealer. So, I'd say you should either rap the table, say check, whatever, make the guy's life easier.

This being said, if the dealer started flailing his arms and showing me up, I'd do one or more of the following:

1. Don't tip this person.
2. Immediately call the manager over and say you don't appreciate being abused by his staff (possibly cash out and leave right there).
3. Get up and take a break (have them hold your seat) until the dealer changes, and you regain your cool.
4. Get the dealer's name, and write a letter to the hotel complaining about him/her.

A bit about the 4th point. Friends in the hospitality industry tell me that hotels take the little rating cards VERY seriously. If a shockingly small percentage comes back bad, it can affect bonuses for a whole department.

A personal letter carries even more weight than the printed form. Most people don't bother, and you can be be almost positive that the dealer will have to have some 'splainin' to do if a letter comes in.

(On the flip side -- if someone gives you excellent service, a letter praising that person will do wonders for his/her performance review. Don't only write when it's bad).

[detroitplayer]

Make a huge scene. Throw chips at his face or something. Anything big enough to make them review the tapes so they see the dealer is a d-bag. Just don't get thrown in jail.

[youtalkfunny]

Agree 100% on the letter thing. I've never bothered to write one--I just vote with my feet, and go to the competition--but I've worked in the casino biz, and any critical letter from a customer becomes priority number one to any department head.