2 sites I found that are similar to PSO/Boogster. Are they reputable?

[Poker Source Online]

[ QUOTE ]
Dear PSO,

The way you left our situation was an insult to me. Thankfully, I have saved the 37 email correspondences that it took for PSO to fulfil a single affiliate signup bonus. I'll be more than happy to post these emails on here if that's how you want things handled. I've been very civil throughout, and will continue to be. I've never said anything that isn't untrue. But, how PSO has left things with me, I am insulted. IF you want to make things right with me, let's take this offline. If you want to do it here. I've got an intelligent audience who will see the truth for what it is.

The ball is in your court now.

LargeCents

[/ QUOTE ]

The fact that you have “37 email correspondences” indicates to me that you aren’t in the category I listed above “a competitor (or are related to a competitor) of Poker Source Online and are trying to slander us.” However, I maintain that even one email correspondence is too many (since we have it posted all over our site to post in the forum for support or call our toll free number). Again, with several support personal answering questions in the forum almost 24x7, it’s the most efficient way of providing support. Plus, there are a lot of questions that come up time and time again that can be answered just by reading the forum. Nonetheless, you are a customer of ours and I want to set things right even if you never use PSO again. Just like I said in an earlier post, even back in my eBay days, it always hurt to get a negative feedback - even if it was the customer who was wrong for whatever reason. The same thing stands here; we always want everyone to be happy / satisfied. To be fair to you and everyone else, I’m going to transfer this to PM’s and pledge to report back here once we come to a conclusion. I will not post back here until I get a reply from you and I will send that reply to you for review before posting it.

To the others who have used PSO and have posted here about your positive experience, I want to thank you. For those who have posted about your disappointment because defended ourselves, I’m sorry that you feel that way. We take what we do very seriously and take it very very personally when people post negative things about us. I challenge you to put yourselves in our shoes in an Internet age where people can say anything or do anything. We’ve come accustomed to people saying all kinds of false things about us and coping just about everything that we do. We are very protective of the on thing people can’t copy – our service.